Sales Support Representative - Arlington, United States - American President Lines

American President Lines

Verified Company

Arlington, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

APL, one of the world's leading ocean carriers, offers more than 90 weekly services and call ports in over 50 countries worldwide and provides container transportation through an international shipping network which combines high-quality intermodal operations with advanced technology, equipment and e-commerce.

APL is part of the CMA CGM Group, a leading worldwide shipping & logistics group with headquarters in Marseilles, France.

The Group offers a complete range of activities including shipping, handling facilities in port as well as logistics on land.

Position Summary:

Responsible for supporting Sales activities across all APL business segments, the SSR role develops an in-depth understanding of APL business by directly handling the Embassy Household Goods segment for USEC regional customers; providing backup duties for traveling Trade and Sales personnel in North America; and through business analysis duties for APL's Trade.

This position is an entry-level Sales position with robust Trade analysis duties offering an ideal entryway to further Sales and Trade roles

Essential Duties / Responsibilities:

Embassy Household Goods
Regular engagement with EHHG customer base. Routinely reaching out to assigned accounts, supplemented by constant coordination with Pricing and Customer Service teams
Followup after quotation and postbid with customer base, providing actionable intel to Pricing teams.
Increase Year-OverYear bookings for assigned accounts
Constant review of assigned customer base, providing recommendations to Trade for Tariff and/or Service
Contract activities to promote EHHG segment growth
Data analysis of industry data showing EHHG trends outside of APL by use of Panjiva 25%
Develop LEADS (unassigned) customers; Support APL Sales
Constant evaluation & support of customer base for qualifying towards greater Sales representation
Serve as backup for Sales & Trade reps onvacation or traveling (including Military)
Manage Account Territories for APL to ensure proper care of customer base
Close working relationship with Trade Pricing team to assist in Bid Preparation
Target six accounts quarterly to develop and transfer to sales representative 15%
Contribution analysis; Account assignment tracking & budget updates to Trade and Sales
Contribution analysis
Trade reports
Loser/Gainer tracking
Underperforming accounts
Full year volume, revenue, and contribution forecasting & Budget preparation 35%
Customer Experience
Perform Customer Onboarding Process for newly signed contracts
Perform New Customer Validation Process
Assist in dispute and collection efforts for LEADS Territory
Maintain library of information to include price list, routing maps, Trade Changes, etc
Process Credit Applications & VID oversight for contracts
Partner code maintenance for Sales/Trade team 15%
Duties and Projects as assigned

Knowledge, Skills, and Abilities Required:

Desire to work closely with demanding customers and engage virtually or inperson
Proven ability to use systematic approach in solving problems thru analysis and evaluation of alternative solutions
Ability to multitask; Experience working in a fastpaced environment; sense of urgency
Strong communication skills, both written and spoken
Strong organizational skills
Detail oriented Proficient in Excel and PowerPoint
Preferred: Familiarity with: LARA, Load Engine, and Panjiva

Education and Experience Requirements: