Analyst, Technology Training and Improvement - Catonsville, United States - Community College of Baltimore County

Community College of Baltimore County

Verified Company

Catonsville, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Salary
- $60, $100,669.00 Annually
Location

Catonsville, MD
Job Type
Fulltime
Job Number

Division

Administrative Services
Department
Technical Services
Opening Date
04/23/2024
Class Description:

The purpose of this class is to provide training, analysis, design and curriculum development, technical support, needs assessments, surveys, and administrative duties to support training and business process improvements within the college, related to IT initiatives.

Minimum Requirements:

Associate' Degree required, degree in Instructional Technology, Information Technology or related field. Five (5) years' experience in supporting technology, developing and delivering technology related training required. Experience performing needs assessments preferred. Must have a valid driver's license in good standing with violation points less than five (5).

Class Specific Essential Duties:

Analyze & design training materials and plans to meet the needs of groups and individuals.
Teach technology & business process training courses for CCBC faculty and staff.
Conduct departmental optimization needs assessments and surveys to increase efficiency and effectiveness around the use of technology.
Support and facilitate course registration, attendance and related procedures.
Provide troubleshooting and service coordination efforts with the appropriate group.
Develop training plans, course schedules, and course delivery events.
Support mobile and remote training, development, and facilitation.
Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

Position Specific Essential Duties:

Assist the college to become more efficient by introducing and implementing the use of technology to meet the strategic needs around IT initiatives.
Implement the appropriate processes and procedures for approved IT initiatives.
Analyze, design, deliver, implement and evaluate training initiatives
Work independently or as part of a team to determine training objectives and design, develop and maintain instructorled and electronic training documentation and materials, including training promotional materials, presentations, job aids, user guides, voiceover tutorials and instructor/participant material.
Monitor and report the effectiveness of training for faculty and staff. Recommend and implement training changes for efficiency and effectiveness.
Work collaboratively across organizational units to perform needs assessments/surveys around business processes, supporting technology integration and IT initiatives.
Identify how technology can optimize business processes/procedures and implement appropriate interventions required to achieve desired results.
Maintain currency in new and existing training methods and technologies, through research and participation in professional development activities as assigned. Maintain currency in Office, SharePoint and other computer software technologies, as well as adult learning theories, user experience and process improvement practices through research and professional development participation.
Provide support to faculty and staff on a variety of technology problems, questions and projects.
Identify, research and resolve technical problems related to training material and programs.
Facilitate communication between users and IT personnel on system/software purpose, workflow issues, data integration and output needs.
Perform tasks relating to the functions of the department, including collecting, reviewing, inputting and auditing data.
Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

CCBC Full Time Benefits At A Glance

BENEFIT
SUMMARYHealth and Medical

CIGNA
Cigna Open Access Plus (OAP)
Cigna Open Access Plus In Network (OAPIN)
Kaiser

Prescription Drug Benefits:

For CIGNA Plans included in Cigna Plan Medical Premiums
Kaiser

- included in Kaiser Medical Premium

Mental Health
Emotional, drug/alcohol abuse treatment, both inpatient and outpatient, provided when pre-approved. Premium included in medical care plan.
-
Dental Benefits

CareFirst Blue Cross/Blue Shield Regional Traditional
CareFirst Blue Cross/Blue Shield Regional Preferred

Vision Benefits

Flexible Spending Accounts

Benefit Strategies Health Spending Account $2,600
Benefit Strategies Dependent Care (children under 13 and elder care) $5,000

Financial
Term Life Insurance:
MetLife

Employee Basic Life Insurance is 1 times your salary with a minimum of $50,000 (90/10)
Employee Supplemental Life Insurance is available in multiples of $10,000 with a maximum of $200,000. Supplemental Term Life Insurance is available for spouse (increments of $10,000 to a maximum of 50% of employee combined basic and sup