IT Support - Towson, United States - Long Finch Technology

Description

• Establish and maintain productive working relationships with Executives, Executive Assistants, and IT colleagues.
• Coordinate and support Executive events and meetings.
• Monitor all IT support requests and respond to them in a timely manner.
• Collaborate with other IT teams to escalate or solve systemic issues proactively.
• Manage the Executive's expectations by providing clear and accurate communication.
• Provide enduser training to the VIP to enhance the overall enduser experience.
• Ensure all IT policies and protocols are followed.
• Ensure all support activities are documented in the IT Service Now tool.
• Demonstrate experience in white glove technical support of Executives.
• Strong knowledge of Microsoft O365, Zoom, Exchange, IOS, Mac OS, Windows OS, Teams, SharePoint, Windows, Service Now, Active Directory, Imaging,
• Experience troubleshooting network devices, mobile devices, desktops, and printers.
• Excellent analytical, problemsolving, and communication skills.
• Ability to work independently and as part of a team.
• Ability to handle projects simultaneously while meeting deadlines.
• Ability to collaborate with other teams.
• Great customer service experience
• Strong business acumen
• Undergraduate degree and 46 years relevant experience, or
• Graduate degree and 24 years relevant experience.

• 8 hour shift
• Monday to Friday

• Help desk: 1 year (required)
• Windows: 1 year (required)

• Towson, MD required)

• Towson, MD 21204: Relocate before starting work (required)