Receptionist - Norfolk, United States - Rick Hendrick Chevrolet Collision Center (Norfolk)

Description

Rick Hendrick Chevrolet Collision Center (Norfolk)

Location: 6252 Virginia Beach Blvd, Norfolk, Virginia 23502


Summary:
Responsible for answering and directing incoming phone calls. Greets customers as they enter the dealership showroom.


Supervisory Responsibilities:
This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Answers incoming calls in a courteous and professional manner.
• Takes accurate messages.
• Maintains CSI at or above company standards.
• Directs calls to the appropriate department or person.
• Greets customers as they enter the dealership showroom.
• Directs customers to the appropriate department or person.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education/Experience:
No prior experience or training required.


Verbal and Writing Ability:
Ability to receive and communicate with customers courteously, efficiently, and professionally.


Math Ability:

Reasoning Ability:

Certificates and Licenses:

Environment Demands:
Duties are performed primarily at a desk in an office setting. Work includes frequent clerical and administrative responsibilities and interaction with customers and employees.


Physical Demands:
The Receptionist is regularly required to sit; use hands to finger, handle, or feel and talk or hear.


Competency:
To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical
• Collects and researches data.

• Problem Solving

• Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.

• Customer Service

• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Oral Communication

• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.

• Organizational Support

• Follows policies and procedures; Completes administrative tasks correctly and on time.

• Adaptability

• Changes approach or method to best fit the situation.

• Attendance/Punctuality

• Is consistently at work and on time; Ensures work responsibilities are covered when absent.

• Dependability

• Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.

• Judgment

• Supports and explains reasoning for decisions; Includes appropriate people in decisionmaking process.

• Planning/Organizing

• Uses time efficiently; Sets goals and objectives.

• Professionalism

• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Quality

• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.

• Quantity

• Meets productivity standards; Strives to increase productivity.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.