Part - Time Leasing Consultant - Tempe, United States - University Partners

University Partners

Verified Company

Tempe, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

JOB PURPOSE:

Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases.

In this position, Leasing Consultants are the community's most important personnel as they can determine how well a community does in a very competitive marketplace.

Specific training for Leasing Consultants centers on Fair Housing, closing techniques, and overcoming objections.

PRIMARY DUTIES & RESPONSIBILITIES:
Will always include those specifically assigned by the immediate supervisor.

Provide excellent service to all residents, prospects, and visitors to the community.
Effectively lease apartments in accordance with occupancy goals.
Follow Fair Housing Standards in all dealings with prospects and residents.
Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.
Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.
Ensure the condition of leased apartments prior to movein, including a final inspection.
Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.
Complete all tasks necessary to successfully operate the leasing office.

Specific Responsibilities:

Daily/Weekly:

Daily Opening and

Closing Procedures:

Perform a daily "marketing" inspection, including the check of the model, the condition of the leasing path, and amenities areas.

Pick up trash while carrying a trash bag and sparkle kit.

Signage Inspection: Inspect bootlegs, banners, balloons, and brochures.
Leasing Office/

Clubroom Appearance:
Vacuum and clean clubroom as needed, if not performed by housekeeper.

Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed.
Applications: Enter prospect information into Entrata as directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information.
Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Once approved, send a copy to resident and file lease properly.
Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a followup call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems.
Renewals: complete renewal effort tasks as necessary.

Monthly/On-Going:

Leads: Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date.
Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager.
Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager.
Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents.

TURN:

Roommate Matching: Assist Assistant Community Manager with roommate matching processes and communication.
Move-

In Communication:
Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process.

Move-

In Process:
Coordinate Move-In process with new residents.

In addition to completing lease packet at time of move-in:

Enter gate codes, distribute parking decals.
Obtain utility hookup verification from resident (or no mail key).
Forward Water submetering hookup sheet to Assistant Community Manager for processing (if property submeters).
Confirm Resident Contact Information & Demographics in Entrata

QUALIFICATIONS:

Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience.
Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel.
Excellent customer service, sales, and negotiation skills.
Good communication and listening skills.
Able to speak effectively before groups of customers or employees of organization.
Able to read and understand lease documents.
Able to be an effective team player and interact well with others.
Organized and detail oriented.
Patient, eventempered and works well under pressure.
Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.
Able to write routine reports and correspondence.
Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and prora