Emergency Communication Specialist - Philadelphia, United States - Children's Hospital of Philadelphia

Children's Hospital of Philadelphia

Verified Company

Philadelphia, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

SHIFT:
Rotating (United States of America)

Seeking Breakthrough Makers
Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives.

Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families.

Join us as we build on our promise to advance pediatric care—and your career.

CHOP's Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace.

We are a team dedicated to fostering an environment that allows for all to be their authentic selves.

We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

A Brief Overview
The Emergency Communication Specialist works under the direction of the Program Manager. They receive transport requests, and participates in the coordination and efficient management of patient transfers.

This includes notification of the transport team, coordinating the mode of transport, and working within numerous departmental data entry systems.

Operates a variety of communication equipment, including radio consoles, telephones and computer systems. Acts as a central communication source for the department while performing essential functions within the CHOP institution such as, Emergency Department Referral calls, Campus Wide Emergency Response Plan (Trauma Transports, CODE Blue Activations, Medical Emergencies, Emergency Department Resuscitations, Emergency Department patient screen process, PICU Tier activations, helicopter communication, and helipad clearance.

What you will do

Practice
Follows Nursing Process to deliver safe care; assessment, planning, implementation and evaluation:
Participates in the efficient management of patient transfers
Triages incoming/outgoing request and arranges for immediate transfers in/out of the hospital
Demonstrates proper completion of patient triaging templates based off chief complaint for transports, consults, referrals and emergent notification requests
Transfer/assists calls to the designated Emergency Transport Communication Coordinator/ Facilitator and Medical Command Physician
Works with bed management to assist with the coordination of bed assignments/admissions to the hospital
Partners with Emergency Transport Communication Coordinator/Facilitator regarding appropriate triage, accepting service, team composition and mode of transport
Liaison between referring hospital, transport team and accepting CHOP service
Enters/obtains patient demographics into computer based systems during initial call for transport process
Updates all departmental logs, Trauma Activations, ED Resuscitation, Code Blue and Rapid Response
Updates departmental database for each transport and referral request.
Utilizes departmental notification templates.
Responsible for activation and initiation of campus wide Emergency response plan
Responsible for activation and initiation of numerous hospital downtime streams

- a. Hospital page assurance
- b. Epic downtime procedures
- c. Emergency preparedness

Communication
Operates a variety of communication equipment
Acts as a central communication source for all components of the transport process
Coordination and efficient management of campus wide emergency response notifications
Monitor the haste system; Philadelphia fire board for trauma activations
Triages and acts decisively for Emergent Situations described in the hospital "Campus Wide Emergency Response Plan"; CODE Line, patient and nonpatient medical emergencies
Collaboration
Demonstrates effective teamwork as a member of the interdisciplinary care team, fostering and exemplifying a culture of respect. Recognizes/addresses situations where disrespectful collaboration may impact patient care and/or create noncollaborative relationships. Seeks resources as needed to resolve situations involving incivility and/or disrespect.
Develops and implements effective partnerships with members of the Communication Center staff; delegates tasks effectively to assure comprehensive nursing care is provided.
Develops and sustains professional therapeutic relationships with referring and CHOP clinical staff
Collaborates with all members of the communication center and Medical Command Physician for patient acceptance.
Coordinates information among, ambulance, aircraft, referring hospitals and CHOP personnel for quick and efficient patient transport according to departmental procedures

Education Qualifications