Supervisor - Customer Service, Title Processing - Birmingham - JJ Kane Auctions

    JJ Kane Auctions
    JJ Kane Auctions Birmingham

    3 days ago

    Manufacturing / Mechanical
    Description

    Join an industry leader that's helping customers dig deeper and reach higher.

    Altec's JJ Kane Auctions operates nationwide, extending the lifecycle of essential equipment and supporting communities with access to high‑quality used machinery. As our business continues to grow, we're seeking a motivated and service‑driven Supervisor for our Customer Service Team to support title processing at our Birmingham, AL office.

    As a subsidiary of Altec, we deliver a trusted, knowledgeable, and seamless auction experience for buyers and sellers of specialized utility and construction equipment.

    What You'll Do

    As our CSR Supervisor, you'll lead a high-performing team responsible for accurate, timely, and compliant title processing. You will:

    Oversee CSR team scheduling, staffing, and daily workflow

    Coach, develop, and hold team members accountable

    Maintain quality, accuracy, and operational consistency

    Resolve customer issues with professionalism and clarity

    Drive continuous improvement and champion better processes

    Partner with internal teams and external suppliers

    Support a customer-first, safety-focused culture

    Key Responsibilities

    Team Leadership & Performance

    • Supervise CSR team scheduling, workload balance, and staffing coordination.
    • Reinforce company policies and maintain consistent accountability through coaching, feedback, and performance reviews.
    • Approve timekeeping and attendance, including vacation requests.
    • Support disciplinary actions when appropriate.
    • Coordinate staffing needs and production sequences to maximize output.
    • Monitor performance, quality standards, delivery deadlines, and system accuracy.
    • Lead problem-solving for daily operational challenges.
    • Manage 5S practices, facility needs, and equipment condition.
    • Serve as a service leader supporting buyers, sellers, and internal teams.
    • Ensure team members receive required training and support.
    • Foster strong internal and external partnerships, reinforcing customer-first operations.
    • Identify opportunities to streamline processes and enhance productivity.
    • Champion innovation and out-of-the-box problem-solving.
    • Participate in organizational improvement initiatives.

    Operational Workflow & Quality

    • Customer & Partner Interaction
    • Continuous Improvement

    What We're Looking For

    Required

    High School Diploma required; bachelor's degree preferred.

    Four years of industry experience or one year in an Altec Group Lead role.

    Supervisory experience and/or title work preferred.

    Strong communication, problem-solving, and troubleshooting skills.

    Proficiency with general PC applications.

    Valid Driver's License may be required.

    Why Join Altec & JJ Kane?

    • Family‑owned since 1929 with global reach and local values.
    • Industry‑leading stability, culture, and career progression.
    • Work that supports sustainability by extending the lifecycle of vital equipment.
    • A collaborative, people‑first team environment.

    Ready to Build a Career With Us?

    Apply today at or

    Altec offers a competitive salary that rewards performance and dedication, along with a comprehensive benefits package, which includes:

    • Medical, Dental, Vision and Prescription Drug Program
    • Retirement 401(k) Traditional or Roth Program Options with Company Match
    • Vacation and Holidays
    • Parental Leave
    • Short-Term and Long-Term Disability Leave
    • Flexible Spending Accounts
    • Tuition Assistance Program
    • Employee Assistance and Mental Health/Substance Abuse Program
    • Life Insurance, Accidental Death and Dismemberment Insurance
    • Supplemental Insurance including Hospital Indemnity, Critical Illness and Accident Insurance
    • Additional Wellness Programs and Rewards Available

    Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

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