Retail Customer Experience Specialist - Ephrata, United States - Pencor Services

Pencor Services

Verified Company

Ephrata, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Part time

Description

Company:
Blue Ridge Communications

Part-Time:
Various Shifts

_ Pencor and its subsidiaries are Equal Opportunity Employers_
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Next Training Class is expected to start on June 24, 2024
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Training is 9 weeks and conducted Monday-Friday from 8AM-5PM.

While training is pronominally completed at home with a live trainer and classmates, there is an option for live in-person training for our hands-on Troubleshooting segment, which would be completed at our home office in Lehighton:

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Agents must have a High-Speed Data Connection with a Minimum of 400 Mbps and quiet dedicated office space in which to work during their shifts:

Agents will be staffed regularly in their assigned local BRC retail office, along with scheduled days to work from home:

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Applicants must reside in PA and be able to come into the local office as scheduled:

Work from home status is dependent on performance

Our passion at Blue Ridge is to keep our community connected through reliable High-Speed Internet (with HomeFi), Blue Ridge Mobile, Home Phone, and Video (Stream & Live TV) Technology.

Servicing Northeastern Pennsylvania, we work hard every day to connect our customers to the people, places, and things that matter the most in their lives.

We are currently seeking a Part time Hybrid Customer Experience Specialist, to help us build and maintain trusted relationships with our valued customers.

With each interaction, you get the opportunity to work as a brand ambassador and assist our customers over the phone, and at our retail counter.

Your primary responsibility is to deliver a pleasant experience consistently to our customers by demonstrating a caring and practical approach with each interaction.

The products and services we offer enable customers to stay connected to the people and things that matter most to them.

Helping customers to understand how our services work and how they can get the most out of the technology is important.

When they have questions about their bill, installation, or service we answer those promptly, professionally, and politely. Each customer interaction is important.

We exist because of our customers and it is important that we connect with each one so they know we value the relationship we have with them and appreciate that they chose Blue Ridge.

Our Customer Care Teams are diverse and uphold a personality of fun, caring, approachable, yet practical to deliver results.

Our brand promise is, "To Deliver a Trusted and Valued Connection - Always" Our culture is rich with learning and growth opportunities.

We provide weekly coaching with your dedicated leader and continuous training opportunities to ensure you feel supported in reaching your career goals.

Core Responsibilities

Provide support to Blue Ridge customers for billing, troubleshooting, retention, and sales interactions
Troubleshoot and resolve technical problems and other general account inquiries in a single customer interaction to maximize the customer experience; Communicate information and directions to the customer in an organized and concise manner
Educate customers about the features and benefits of our products and services and consistently promote selfservice options to improve the customer experience
Right fitting our products to customers as solutions through upgrades, selfinstalls, and/or swapping out equipment
Ensuring proper cash handling procedures are implemented through tracking and processing payments, providing receipts with each transaction, and completing cash and check deposits
Educate customers about the features and benefits of our products and services and consistently promote selfservice options to improve the customer experience
Acts as a product consultant, communicating product features and benefits and making recommendations based on the customers' needs/interests; Identifies buying signals, asks for the sale, reinforces current value to existing customers, and delivers a highquality interaction
Explain account information to customers with a focus on first interaction resolution
Resolve customer complaints/concerns through active listening, empathy, professionalism, and problemsolving
Inspecting the store's physical appearance to make sure it's clean and wellstocked at all times
Other duties as assigned

Qualifications