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IT Support Technician - Minneapolis, United States - Macphail Center for Music
Description
TITLE: IT Support TechnicianREPORTS TO: Director of IT
STATUS: Non-Exempt; part time, 24 hours per week
LOCATION: Minneapolis, onsite
SCHEDULE: Tuesday - Friday, 4 PM - 8 PM
Saturday, 9 AM - 5 PM
Schedule subject to change due to department needs.
SUMMARY
The IT Support Technician assists users in resolving problems through discussion and diagnosis, takes the necessary steps to remedy the problem, and refers more complex problems to a higher level. This position also supports the general work, projects, and ongoing tasks of the IT department.
RESPONSIBILITIES AND ESSENTIAL FUNCTIONS
Education Associate degree, post-high school certification, or equivalent experience. A+ certification preferred.
Experience 3-5 years computer support, 1-3 years customer support. Demonstrated troubleshooting experience required. Previous customer service experience and audio/video operations preferred.
Skills and Abilities Proficient with Microsoft operating systems and PC hardware. Must have excellent oral and interpersonal communication skills. Strong initiative, organizational and time-management skills. Ability to multi-task.
Physical Demands Occasional lifting, up to 50 lbs. Frequently sitting, working at keyboard for up to 3 hours at a time. Occasional walking, climbing, descending stairs, stooping, bending, kneeling.
