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    Site Reliability Engineer - San Ramon, United States - Five9

    Five9
    Five9 San Ramon, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

    Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

    Five9 is in transition to move our Observability stack to the Grafana ecosystem. This contractor position will help accelerate the transition.

    Key Responsibilities:

    • Work with Service owners and Observability leaders to design strategy of getting the technology stack monitored in Grafana
    • Boot strap the initial ingestion by deploying telegraf + exporters (if needed) and using discovery to ingest data into Grafana mimir.
    • Boot strap the initial alerting by writing alert rules and using self service to enable alerting in grafana
    • Boot strap the initial dashboards to verify health / capacity of service
    • Hand over to service owner by providing documentation and training as needed.

    Requirements

    • 3+ years of experience as a Site Reliability Engineer using the Grafana platform
    • Expertise in Grafana specifically dashboarding best practices, writing promql to create widgets / alert rules.
    • Expertise in Grafana Mimir or equivalent (Thanos / Cortex)
    • Expertise in Prometheus
    • Expertise in Telegraf
    • Expertise in ansible specifically writing playbooks and using it to deploy and configure services
    • Expertise using git (gitlab) to follow self services as code
    • Broad expertise in various technology stacks and how to transition monitoring of stacks to Grafana ecosystem.
    • Experience with modern Linux operating systems specifically Centos and Ubuntu

    This role is fully remote for candidates who reside at least 50 miles away from our San Francisco or San Ramon office locations.

    For candidates who reside within 50 miles of our San Francisco or San Ramon locations, this role will be Hybrid.

    #LI-Remote, #LI-VC1

    Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

    Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

    View our privacy policy, including our privacy notice to California residents here:

    Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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