Manager, Application Development and Maintenance - Gates, United States - Cardinal Health

Cardinal Health Gates, United States

1 week ago

Description

What Application Development & Maintenance contributes to Cardinal Health
Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices.

This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs.

Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications.

We are seeking a Genesys PureConnect IT Manager who wants to be part of a high-caliber team supporting our 26 contact centers at Cardinal Health In this servant leadership role, you'll be responsible for leading a team of technology experts that support the current on-prem Genesys platform, in both the build and run capacities.

This role is also heavy in client interactions and client relationship building so communication and presentation skills are crucial.
Responsibilities
Develop and cultivate trusted relationships with key clients
Ensure Run and Build Teams are working at a high level
Lead projects from conception to execution, ensuring that timelines, budgets, and quality standards are met.
Collaborate with enterprise architecture, operations leadership, and other teams to design and implement solutions.
Provide thought leadership and guidance to internal stakeholders on best practices for Genesys PureConnect.
Demonstrate knowledge of software development techniques, software languages, system integrations, and hardware/software platforms
Utilize knowledge of the software development life cycle, modeling of business processes, application design patterns, business/functional documents.
Plan and execute system implementations that ensure success and minimize risk of system outages or other negative production impacts; problem solves any system issues effectively and timely
Qualifications
8-12 years of experience preferred
BA, BS or equivalent experience in related field preferred. Advance Degree may be required.
4+ years of experience leading high-performing technology project teams preferred
Experience using and/or developing the Genesys PureConnect platform
Proven experience working on $1m+ projects as a BA, technical engineer or leader
Understanding of how Customer Service works in relation to telephony platforms
Strong project management skills, including the ability to manage budgets, timelines, and quality standards.
Ability to develop individuals and teams
Excellent written and verbal communication skills, including the ability to communicate technical information to non-technical stakeholders.
Excellent organizational skills
High energy level, a team player, and a self-starter.
What is expected of you and others at this level
Manages department operations and supervises professional employees, front line supervisors and/or business support staff
Participates in the development of policies and procedures to achieve specific goals
Ensures employees operate within guidelines
Decisions have a short term impact on work processes, outcomes and customers
Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
Interactions normally involve resolution of issues related to operations and/or projects
Gains consensus from various parties involved

Anticipated salary range:
$119,800 - $179,655

Bonus eligible:
Yes

Benefits:
Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close:

03 /08/2024 *if interested in opportunity, please submit application as soon as possible
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background.

We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.

Cardinal Health is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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