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    Customer Experience Representative - El Paso, United States - Goodwill San Antonio

    Goodwill San Antonio
    Goodwill San Antonio El Paso, United States

    1 week ago

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    Description

    **GET TO KNOW ALORICA** At Alorica, we only do one thing make lives better, one interaction at a time. Were a global leader in customer service and experience, serving the worlds biggest brands with tens of thousands of employees in hundreds of locations around the globe. **JOB SUMMARY** Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. Youre literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. **KEY JOB RESPONSIBILITIES**

    Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

    Maintains and updates customer information as necessary

    Calmly attempts to resolve and de-escalate any issues

    Escalates calls to supervisor when necessary and appropriate

    Responds to requests for assistance and/or possible processing of credit card authorizations

    Tracks call-related information for auditing and reporting purposes

    Provides feedback reports on call issues related to downtime and/or training issues

    Upsells to customers as necessary

    Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much thats why were so proud of **Making Lives Better with Alorica**, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives betterone interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further As an Alorica employee, you may receive

    Paid training

    Medical and dental benefits

    Paid time off

    Paid holiday and sick time

    Retirement planning options (401(k))

    Employee discounts through client programs

    Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when youre at your best, thats when were at *our* best.

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