Administrative Officer 1 - Dauphin County, PA, United States - Commonwealth of PA

Commonwealth of PA
Commonwealth of PA
Verified Company
Dauphin County, PA, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

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Description

THE POSITION:


If you are seeking a career in the Department of Labor and Industry and would like to collaborate with a group of experts, consider joining the Unemployment Compensation Board of Review as an Administrative Officer 1.

You will be responsible for supervising and contributing to the creation and execution of innovative workarounds and procedures. If you excel in a team-oriented setting and aspire to grow professionally, we encourage you apply.


DESCRIPTION OF WORK:


In this position, you will be responsible for conducting various analytical tasks to improve systems, reduce costs, and enhance programs for the Unemployment Compensation Board of Review (UCBR).

This will involve supervising a team of Management Technicians who train new clerical assistants in the UC referee offices.

You will also collaborate with the UC Benefits Modernization (Ben Mod) team to advance system development and provide necessary updates to field office staff.

Your duties will include managing project-related analytical tasks, overseeing the implementation of new procedures, monitoring system change requests, and testing updates before they are implemented.

Additionally, you will gather feedback, work with UCBR teams to improve organizational performance, collaborate with other program areas and vendors, and establish timelines for Ben Mod milestones.

You will collaborate with UCBR's project lead for the Unemployment Compensation Benefit Modernization System (Ben Mod). Evaluate how the development of the Ben Mod system affects UCBR's initial appeal operations.

Coordinate with the Program Analyst to guarantee that the system development meets the requirements of both UCBR and the department.


You will be responsible for creating and managing the training program for Clerical Assistant 3s at the UC referee offices.

Supervise a training team of four Management Technicians who offer training to clerical assistants. Offer training to Clerical Assistant 3s on-site and assist field offices with inquiries when Management Technicians are not present.

Interested in learning more? Additional details regarding the duties of this position may be found in the position description.


Work Schedule and Additional Information:


  • Fulltime employment.
  • Work hours are 8:00 AM to 4:00 PM, Monday
  • Friday, with 30minute lunch. Work hours are negotiable.
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Telework:You may have the opportunity to work from home (telework) part-time up to 3 days a week, upon satisfactory completion of training. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office closest to your home.
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Salary:_ _**In some cases, the starting salary may be non-negotiable.


REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY:


QUALIFICATIONS

Minimum Experience and Training Requirements:


  • Two years of experience in varied office management or staff work; and bachelor's degree;
    or:
  • Any equivalent combination of experience and training.

Other Requirements:


  • You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
  • You must be able to perform essential job functions.

How to Apply:


Veterans:


Telecommunications Relay Service (TRS):

  • 711 (hearing and speech disabilities or other individuals).


If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.


EXAMINATION INFORMATION:


  • Your score is valid for this specific posting only.
  • You must provide complete and accurate information or:
  • your score may be lower than deserved.
- you may be disqualified.

  • You may only apply/test
    once for this posting.
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Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.


Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.


Work/Life Balance

We know there's more to life than just work Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S.

holidays, as well as flexible work schedules and work-from-home opportunities.

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good.

As one of the large
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