Office Manager - Redondo Beach, United States - Senior Helpers - Redondo Beach, CA
2 weeks ago
Description
Office Manager
Senior Helper of LA Beach Cities
Senior Helpers of LA Beach Cities is a non-medical in-home care service provider committed to providing the highest quality care to the elderly community.
We are in need of a sharp, detail-oriented, high-energy individual who is determined and able to exceed expectations with the upmost compassion and integrity.
We offer a great teamwork environment and tremendous growth potential. Your contributions will truly make a difference in people's lives.Reports To:
Owner
Primary Responsibilities _(_
including, but not limited to):
- Manage the daily operations of the office, ensuring that a professional workplace is maintained.
- Schedule and coordinate caregiver staff based on assessment and care plan information for clients.
- Quickly and appropriately respond to situations where scheduling conflicts, emergencies and/or "call outs" arise. Complete the company schedule for the next business day/weekend before leaving at the end of each day.
- Collect time sheets and pass on to the owner to complete caregiver and internal payroll according to schedule. Maintain and update database of employees.
- Assist with the recruitment, hiring, and onboarding process for caregivers.
- Locate new sources of qualified employees. Attends job fairs and other events, as necessary.
- Assist with answering telephone calls, providing information to potential clients and solving problems for current clients.
- Assist with visiting clients and caregivers as needed to solicit feedback and develop plans to improve client services and caregiver job satisfaction.
- Assist with creating and implementing the caregiver and client appreciation and referral programs.
- Ensure that client invoices are completed accurately, timely and according to company policy.
- Create client welcome packets, prospective client packets, new hire packets, employee handbooks, client and caregiver birthday cards and thank you notes.
- Proper input of office KPI's into operating system.
- Attend local business and industry related networking functions as required.
- Track, input, and analyze performance data for the office and develop reports as requested. Proactively identify, communicate, and implement areas of potential improvement.
- Perform on call duties as assigned. Perform other administrative and office tasks, as requested.
Qualifications/Skills:
- Previous Administrator experience strongly preferred
- Thorough understanding of State Regulations for Home Health preferred
- Experience in management, recruiting and HR onboarding activities in home health or medical services required
- Excellent organizational skills, attention to detail, and the ability to prioritize in a changing and fastpaced environment.
- Ability to maintain confidentiality with sound decisionmaking skills based on company policies and philosophy.
- Exceptional customer service skills and experience.
- Professional and courteous in tone and information delivery.
- Ability to proactively prevent issues and suggest/implement office improvements.
- Proficiency in Microsoft Word, Excel, Internet, and Outlook with the ability to learn other software programs quickly.
- Exceptional phone and written communication skills.
- Ability to work independently and as part of a team.
- Ability to sit for long periods of time
Job Type:
Full-time
Experience:
- Management experience in home health or related program: 1 year (required)
- Direct health care service delivery: 1 year (required)
- We_ _are_ _an_ _equal_ _opportunity_ _employer_ _and_ _prohibit_ _discrimination/harassment_ _without_ _regard_ _to_ _race,_ _color,_ _religion,_ _age,_ _sex,_ _national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._
- IND901_
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