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    Bilingual Call Center Representative - Atlanta, United States - BrandBoostr

    BrandBoostr
    BrandBoostr Atlanta, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Remote call center is looking to hire an English/Spanish bilingual call center representative that will follow a script to assist callers with tax issues.

    This is a remote position so you must have good quality internet.

    You will be developing a personal relationship with our callers so you must have strong people skills.


    Primary Duties and Responsibilities:

    • Acts as a facilitator between referral sources and our fulfillment providers regarding IRS tax debt and other financial or tax related services
    • Consistently gains customer commitment throughout the referral process
    • Develops and maintains positive relationships with key referral sources
    • Act as a liaison between service providers and the customer
    • Draft communications to prospective customers (text)
    • Accurately refer clients to the appropriate provider organization
    • Maintains thorough understanding of competitors' strengths and weaknesses and USPs of our partners

    Job Qualifications and Requirements:

    • Fluent in both English and Spanish
    • A minimum of 2 years' proven sales experience preferred
    • Preferred experience in customer service, call centers, sales
    • Experience in developing text and all strategies
    • Excellent speaking, written, and verbal communication skills.
    • Ability to establish and develop relationships with leads
    • Ability to clearly communicate with customers through phone call and email
    • Results driven - documented success in exceeding goals or objectives.
    • High School Diploma required
    • Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

    Job Type:
    part time (full time available after trial period)


    Schedule:

    • Monday to Friday
    • Working Remotely
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