Field Service Technician- Beaumont - EGW Utility Solutions

Description

Job Description:
Service Technician

Date: 6/28/2021

EGW Utilities Overview
EGW is a distributor serving the natural gas, underground utility, waterworks, and plumbing industries.

Our vision is to not only be a supplier of quality products and services to these industries but also to focus on solving the various problems our customers encounter in their respective sectors.

EGW's goal is to be a solutions provider for the entire underground utility industry.

Throughout the years, we have kept our commitment to providing the highest quality products, superior customer service, integrity & professionalism in all aspects of business, while consistently supporting our team members and local community.

We are dedicated to understanding the needs of our team members, clients, and community.

EGW's goal is to attract and develop driven individuals who possess character, professionalism, and morality with a focus on service and support.

We provide health benefits and rewards programs to our team members in accordance with our Core Values.


Our Purpose - Why We Exist
Solving Problems - Making Connections - Serving Others


Our Core Values - How We Will Accomplish This Mission
Our Core Values are the tools we use and the behaviors we exhibit as of EGW Utilities.

They describe how we work together to achieve the special culture we are developing and how we view our responsibility to each other and the communities where we live and work.

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Do the right thing:

• Following the Golden Rule. Doing what is best for the greater or common good. Being honest and humble.

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Put customers first

• Listening and responding to both external and internal customers. Seeing everything from their point of view so that your product, service, or advice is valuable to them.

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Care for teammates:

• Having empathy and understanding for each other. Respecting other's value and efforts and being there for them when needed. Working as a team to accomplish the team's goals.

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Work Hard:

• Give your best effort every day in everything you do. Challenging yourself to set and accomplish goals.

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Constantly improve:

• Working to improve yourself both personally and professionally regardless of your circumstance. Always looking for ways to improve better, faster, stronger.

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Have fun:

• Smiling, laughing, and enjoying your job and the company of others. Striving to have a positive attitude and pass it along.

Position Summary
The Service Technician is responsible for the installation/replacement, inspection, and operation of gas meters for field service operations.

Other duties include, but not limited to, complying with all safety and regulatory requirements, obtaining, and maintaining Operator Qualification certifications and compliance, and using and maintaining all provided tools.

The Service Technician builds and maintains strong working relationships with our customers, their team and their management team. The Service Technician will help solve problems, make connections, and serve others in this role. They assist team members and their supervisor to improve and/or maintain "superior customer service. Additionally, they work closely with the Field Service department to promote and inspire Extra Mile thinking and performance, companywide. The Service Technician possesses character, professionalism, humility, and morality with a focus on service and support.


Essential Functions/Duties of the position included, but not limited to

• Install/replace gas meters
• Disconnect/shut off gas service
• Visual inspection of corrosion
• Relight appliances
• Application of protective coating on gas meters
• Installs, programs, and operates wireless meter endpoints, as necessary
• Perform installation quality control
• Manage install exceptions and assists others in troubleshooting installs
• Manage customer reporting requirements for service projects.
• Comply with all departmental contractor/employee training programs to meet company, customer, and regulatory requirements, including On the Job (OJT) and Operator Qualification training.
• Must maintain any other required OQs and classroom training or certifications.
• Comply with company/customer DOT drug & alcohol and environment/safety programs and requirements.
• Attendance to all departmental safety meetings.
• Other duties assigned by manager.

The position reports to the Service Supervisor

Company Department:
Field Services

Key Characteristics of the Ideal Service Technician
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_Lives by the Golden Rule_ - "do unto others as you would have them do unto you"

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_Servant Leader_ - desires to serve and help others first through identifying and meeting the needs of colleagues, customers, and communities vs.

meeting one's own needs

o
_Exhibits Integrity __-_ the quality of being honest and having strong moral principles


o
_Humility _:
- having or showing a modest or low estimate of one's own impor