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Level I IT Technician - Cary, United States - CompuCom
Description
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them.
We are currently seeking a qualified Level I IT Technician to join our client's team for an onsite position in Cary, NC.
This resource will be expected to provide effective diagnostic evaluation of end-user customer needs and in all cases use good judgment and timeliness in responding to and resolving each issue or project to the customers' satisfaction.
Resolution includes but is not limited to the following:identify, research, and resolve technical problems, timely response to the incident management system, telephone calls, and emails. This role will be 24 hours a week for the duration of 12 months.
Duties and Responsibilities:
Assure continuity of the computer system for all system users
Provide support of mobile hardware (Apple and Samsung mainly), along with support of Telecommunication Service
Manage, install, and troubleshoot telephone system and other equipment such as printers, scanners, copiers, etc.
Provide support of a Google based business, using Google business applications
Troubleshoot, diagnose, and resolve problems related to operating system, hardware and software applications
Set up equipment for employees, or assist moving equipment around
Must be able to coordinate with software and hardware vendors to resolve any technical issues
Develop training materials and procedures, and / or train users in the proper use of hardware and software
Provide solutions in a timely fashion for issues that may arise with all client applications
Log and track support calls in client Incident Management system, prioritize and escalate tickets as required to ensure customer satisfaction
Identify trends in the support calls and develop documentation to address the most-often reported problems and issues. Notify management of increasing trends, unusual activity or repeated activity
Recommend changes in software and hardware to improve computer capabilities
Routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
Performs other duties as assigned
Skills and Qualifications:
Associate's degree, technical certifications in computer science, electrical engineering or equivalent is preferred
Minimum 1 to 3+ years of related work experience
Must be proficient in MS Windows Desktop Operating Systems, MS Windows Server Operating Systems including Active Directory and TCP / IP networking knowledge, Microsoft Office Suite 2010 and 2013, and Google Workspace
Must be able to support Apple and Android mobile phones
Experience with Small PDF, and Auto Desk applications, a plus
Knowledge of AWS, RingCentral, Telecommunication, Meraki, Ricoh printers, Lexmark printers, a plus
Frequent standing, walking, bending, kneeling, stooping, crouching, crawling and climbing is required
Frequently lift and / or move items over 50 pounds
Excellent telephone presence with organized follow-up skills
Ability to multitask - Sense of urgency; maintain a positive attitude
Strong user-centric focus; service oriented attitude
Must have strong verbal and written communication skills
Must have organizational skills
Be proficient in decision making and take initiative
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
* e X cell TM Supports Equal Employment Opportunity * e X cell TM, a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business.
For more information, visit .CompuCom is committed to providing equal employment opportunities in all employment practices.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.
