Bakery Manager - Sussex, United States - Pick N Save - Grafton, WI

Description

POSITION DESCRIPTION POSITION TITLE:
Bakery Manager


ACCOUNTABLE TO:
Store Director/Bakery Merchandiser ____________________________________


PRIMARY OBJECTIVE:

To plan and manage the Bakery Department so as to promote sales and achieve profit margins and labor goals.

To produce bakery product. To contribute toward ensuring a positive shopping environment for customers and a positive working environment for associates.


NATURE AND SCOPE Emphasis in this position is on ongoing department planning, execution and evaluation in order to ensure maximum sales and profit opportunities, effective cost control, efficient utilization of labor and strong customer service levels. Primary challenge is consistently meeting or exceeding department sales, profit and labor goals, and ensuring consistent quality of bakery product is displayed. Baking proficiency with all products. This position is responsible for providing effective training, development and work direction for department associates, and it requires ability to encourage individual and group effort toward department objectives. This position requires ongoing judgment/decision making, social skills/verbal interaction, reading, writing, math, Bakery equipment operation, walking, standing, and exposure to heat. Position functions and work hours may vary according to business needs. Assignments and work direction are provided by the Store Director, Bakery Merchandiser or person in charge.


ESSENTIAL POSITION FUNCTIONS 1. Provides friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions. 2. Throughout the store, greets customers in a genuine and friendly manner. Learns customer names and uses them respectfully in greetings. 3.

Assists customers throughout the store by:

• Escorting them to products they are looking for
• Loading or unloading heavy items and assisting with products that are out of reach
• Offering product and/or recipe suggestions and recommendations
• Responding to customers' questions and requests in a timely manner
• Treating them as the most important people in the store 4. Sincerely thanks customers for their business and choosing our store. 5. Demonstrates teamwork to ensure customer satisfaction and a pleasant working and shopping environment. 6. Develops effective daily/weekly work plan based on weekly sales projections, budgeted labor goals and previous operating results Bakery Manager Page 2 -Analyzes sales and labor projections -Ensures proper stales control through analysis of units per thousand sold and allocated shelf space by category and/or item -Determines work priorities and establishes work lists in order to consistently maintain adequate department conditions -Determines work needs and writes labor schedule in most effective manner to meet these needs -Communicates with Store Director and Bakery Merchandiser concerning ongoing department status, including successes, problems and planning -Participates in weekly store meeting 7. Implements and maintains coordinated, aggressive and creative merchandising using Division guidelines, to maximize sales, variety and gross profit -Consistently monitors mix of demand and profit items, shelf allocation, variety, movement and stock levels to properly order, merchandise and meet sales and gross profit goals -Collaborates with vendors on approved space allocation, display and deal buying and follows through on product quality and credits, as appropriate -Ensures proper product quality, presentation and rotation -Assists with production, stocking and display building 8. Supervises Bakery associates to ensure efficient labor utilization and effectiveness in meeting department objectives -Effectively communicates tasks and priorities -Follows up to ensure proper task completion and adheres to store and department policies and procedures -Monitors sales per man-hour and payroll, and adjusts labor to production and work needs -Ensures customers receive prompt and friendly service and assistance from all department associates -Ensures proper product handling to control shrinkage and waste 9. Manages Bakery Department receiving, invoicing, pricing, shrink control and inventory to ensure proper product control, and that gross profit goals are met -Supervises and assists to ensure accuracy and organization of receiving function -Processes invoices accurately and timely, checks credits and transfer slips for accuracy, and verifies purchase journal against receiving records -Takes accurate inventory -Collaborates with Pricing Department to ensure department pricing and signing is accurately maintained for all items and systems, and monitors price sensitive items in market 10. Supervises department safety and sanitation programs
• Ensures all associates are properly trained in equipment use, maintenance and sanitation standards, proper lifting and all related safety rules and procedures Bakery Manager. -Ensures no one under