Online Reputation Manager - Chicago, United States - Beyond Finance

Beyond Finance

Verified Company

Chicago, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future.

Through compassionate, individualized care,
a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 300,000 clients on their path to a brighter future.

While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.

About the Role

As the Reputation & Social Media Manager at Beyond Finance you'll take on the critical role of maintaining our favorable brand image and online presence, as well as assisting with client satisfaction.

You will also be in charge of every social media account and how the company engages with our audience.

You'll work closely with our marketing and operations teams to ensure all of our brands maintain a strong, positive public image and that specific client concerns are addressed quickly and effectively.

We are looking for someone who is eager to work in a close-knit, collaborative environment, excited about improving the client experience through online feedback, and at the same time can take real ownership of their own projects and responsibilities.

What You'll Do

Act as the primary community manager for our client focused, invitation only online community
Maintain a clear and concise messaging strategy for replying to public reviews and comments with senior leadership buyin
Collaborate with internal Strategy & Operations and Client Success teams regarding the escalation of specific client complaints and program issues
Discover any online reputation threats and repair damage when necessary
Develop and execute on campaigns for growing online community membership and engagement
Track and deliver monthly reports to senior leadership regarding online reputation results, feedback themes, and other notable developments
Act on requests from stakeholders to gather reviews for marketing material and other internal projects
Take charge of our organic social media accounts, posting engaging content to our leads and clients while also replying to any comments
Collaborate on other brand initiatives as required

What We're Looking For
years experience in a reputation management role and/or a direct customer service role

Community manager experience with an online platform like Reddit, Kajabi, or Facebook groups
Experience with review platforms like Trustpilot, BBB, and Google Business profiles
Proficiency with online reputation software platforms and Google Workspace
Passionate about excellent client experience and can work cross functionally to deliver online feedback
Ability to meet deadlines, manage multiple projects, and remain flexible as priorities change
Strong organizational skills and attention to detail
Excellent writing and editing skills in English
Emotional intelligence and the ability to operate from a place of kindness and compassion
Interest in expanding current knowledge and skill set

Bonus Points If You

Previously worked for a consumer finance company
Have experience with creative marketing and content development

Why Join Us?

While you make a difference for others, we'll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us.

For eligible full-time employees, we offer: