Retail Sales Associate - Orlando, United States - The UPS Store 4365

Description

We are looking for an experienced Retail Sales Associate to provide excellent customer service to all retail customers by receiving and processing packages for courier shipment, as well as operating copiers, fax machines, binding equipment, laminating machines and point-of-service devices.

The associate will need to provide accurate information on our array of products, services, and best-value options and be able to exhibit confidence by knowing best practices related to the industry.

• Greet and direct customers
• Provide accurate information (e.g. product features, pricing and aftersales services)
• Answer customers' questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Crosssell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay uptodate with new products/services

• Proven work experience as a Retail Sales Representative, Sales Associate or similar role
• Understanding of the retail sales process
• Familiarity with consumer behavior principles
• Knowledge of inventory stocking procedures
• Basic math skills
• Track record of achieving sales quotas
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fastpaced environments
• Flexibility to work various shifts
• High school degree
• BSc in Marketing or related field is a plus

• Dental insurance
• Flexible schedule
• Paid time off
• Vision insurance

• 8 hour shift

• Monday to Friday
• Weekends as needed

• High school or equivalent (preferred)

• Sales: 2 years (preferred)
• B2B sales: 1 year (preferred)

• Spanish (preferred)
• English (required)