Client Program Manager, Pooler, GA - Maersk (a.k.a A P Moller)

Maersk (a.k.a A P Moller) Pooler, United States

3 weeks ago

Description

Opportunity

The Client Program Manager provides comprehensive partnership with our clients. They function as the advocate for customers needs towards success.

The Client Program Manager is in regular contact with key contacts internally and externally to provide visibility and support across all functions.

Key Responsibilities

Provide program management from medium to large, complex, cross-functional projects and programs
Leads complex cross-functional projects and programs end-to-end using a formal process
Identify and hold operational leadership accountable to the client's program deliverables
Maintain & improve customer satisfaction levels with NPS & Voice of the Customer
Maintain & improve internal satisfaction levels with Voice of Key Stakeholders
Ensure performance KPIs are aligned with customer expectations and maintained in one data set globally that reflects the customer performance
Establish, own, & improve appropriate KPIs to measure operational performance in one data set globally that reflects the operational performance
Facilitates meetings to review performance, strategy, projects, and future growth alignment
Collaborates with core team to develop solutions and lead project team(s) through implementation and completion
Manages internal and external relationships in support of program(s)
Mentors and coaches team members to further develop competencies
Leads by example and models behaviors that are consistent with our company's values
Create lockstep alignment with commercial counterpart on account initiatives, strategy, and deliverables
Partake in setting team's objectives and proactively provide recognition and feedback o Participate in Program Management meetings, calls and share best practices.
Help Maersk become a great place to work
Adapt communication style when working with all levels of the organization
Lead and influence various client teams of the organization across business units
Participate in workstreams and high impact project opportunities aimed to improve our community's quality of work experience

Required experience & skills :

Required
Bachelor's degree preferable in Business/Logistics/Engineering
3+ years relevant experience with proven track record in operational management
Strong leadership attributes with the ability to drive performance across diverse geographies and teams
Understanding and passion for driving Operational Excellence in the business
Ability to work in a matrix organization and influence decision makers
Proven track record for delivering results
Exposure and understanding of Business Improvement / Lean Functions
Excellent communication and influencer skills (written and verbal)
Ability to interface with Executive Level Management
Being a team member that supports the global/regional/country teams proactively
Knowledge of risk management with the ability to identify activities
Able to multitask
Strategic mindset
Problem-solving skills
Must be able to work independently and able to travel for onsite meetings
Must have availability to work in Pooler, GA location ( On-site role)
Preferred
PMP Certification
CSCP Certification
Six Sigma
Proficient in MS Word, MS PowerPoint, MS Excel, MS Visio, MS Project, Jira and other project management tools

Notice to applicants applying to positions in the United States.

You must be authorized to work for any employer in the U.S.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

Pay Transparency Notice:
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

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