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Des Moines

    Coffee Field Service Technician - Des Moines, United States - Espresso Services Inc / Intermix Beverage

    Espresso Services Inc / Intermix Beverage
    Espresso Services Inc / Intermix Beverage Des Moines, United States

    1 day ago

    Default job background
    Permanent
    Description
    ESI was founded as a technical coffee service company in 1989; setting the standard for service quality and customer support in the specialty coffee industry. Intermix Beverage, our product division, was created to offer a full circle consumer experience. The goal is to help customers serve a high-quality and consistently prepared coffee beverage.

    This role is responsible for performing installation, service repairs, and maintenance work on customer-owned and company-owned coffee equipment both at customer locations and in the shop. This position is also responsible for providing high-quality work and excellent customer service to ensure highly satisfied customers.

    Position Responsibilities

    The essential functions include, but are not limited to the following:
    • All equipment is tagged appropriately and check-in form is filled out
    • Ensure all jobs are completed in FieldAware
    • Communicate with customers on the status of their repairs
    • Communicate parts/supplies shortages to Parts Coordinator or their manager
    • Maintain cleanliness and organization of the shop
    • Required to take a turn in the after hours on call rotation
    • Ensure security of the facility
    • Assist service technicians with installations and parts delivery
    • Check-in with their manager at the beginning and end of each day
    Minimum Qualifications (Knowledge, Skills, and Abilities)

    Certification/Degree
    • High school diploma or general education degree (GED)
    Skills
    • Valid driver's license with the ability to be insured
    • Time management
    • Customer service skills
    • Oral and written communication skills
    • Troubleshooting skills
    • Ability to be a team player
    Knowledge
    • Strong computer aptitude, including experience Google Suite
    Preferred Qualifications (Knowledge, Skills, and Abilities)
    • Working knowledge of multimeter
    • Vo-Tech school degree; or one to two years related experience and/or training with electrical and hydraulic systems; or equivalent combination of education and experience
    ESI as an Employer
    • Pay range $18-$24/hr
    • Medical & dental insurance
    • Retirement account matching
    • Generous vacation policy & paid holidays
    • Company paid life insurance & long term disability
    • Our subsidized gym membership option
    • Ongoing career development & training
    • Educational assistance program which reimburses tuition expenses
    • Discounts on products
    • Thirty ($30) per pay period reimbursement for business related cell phone use.
    • Efficiency bonuses, which average an extra $2.00 per hour for technicians.
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