IT Data Specialist - Yonkers, United States - Empress EMS

Empress EMS

Verified Company

Yonkers, United States

1 day ago

Posted by:

Mark Lane

beBee recruiter

Description

Salary:
$65,000-$75,000 Annual

SUMMARY:

Communications
Zoll Systems
Dispatch
Billing
Interface Apps (AVL, AniAli, Paging)
Dispatch

Pro

Custom Solutions

Misc Vendors

Priority Dispatch (ProQA & Aqua)
Samara Vehicle (Vehicle Operations Cloud)
Sierra Wireless Air Vantage
EMS Loop
EMS ESchedule (Time Clock System)
Sansio HealthEMS (EPCR System)

Active91

JotForm
Mitel Phone System
Ninth Brain Suite
Twiage App

Finance

PeachTree
Paychex Preview

MAJOR DUTIES AND RESPONSIBILITIES:

Responsible 24/7 customer service to EMS system operations when required.
Oversee the creation and implementation of operational reports and reporting structure.
Troubleshoot software and hardware issues in a timely manner.
Coordinate new system development and improvements to existing systems with IT Manager.
Participate as a member of the team in planning, problem resolution, and reviewing operational performance.
Implement appropriate educational and training programs to ensure high quality professional field staff performance.
Maintain current Crystal Reports and create adhoc reports when requested.
Capable to take overload of Field Support calls when requested by IT Manager.
Assist Field Support to manage ePCR tablets for security and remote access.
Work with SQL Report services when requested by IT Manager.
Perform other duties as assigned by EMS-IT Manager.

MINIMUM QUALIFICATIONS:

Education:

Minimum: College degree in Information Technology or Mathematics. Equivalent years of experience may be substituted.

Experience:

One five years experience dependent on educational level. Experience that demonstrates advanced knowledge of data analysis issues, hardware installations/repair, and software integration/installation.

Certification and Licensure:

Must possess a valid New York Drivers License.
Certifications not Required.

Skills:

Knowledge of networking practices, policies and standard operating procedures
Report writing skills with software such as Seagate Crystal Reports, SQL Reporting
Well organized with ability to prioritize projects
Excellent human relations and oral/written communications skills
Telephone etiquette and people skills to relate to ETMCRHS information users.

SUPERVISORY REPONSIBILTIIES:

None.

PHYSICAL REQUIREMENTS:

Normal activity is typical for work performed mainly in a normal business office setting. Occasional light to moderate lifting of supplies and equipment not exceeding 25 pounds. Occasional standing, walking, bending, and stooping are secondary to main elements of job. Vision and hearing normal or correctable to within normal limits. Manual dexterity within normal range. Occasional or regular driving may be required.

ENVIRONMENTAL CONDITIONS:

COMMENTS:

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.

Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.