Gm, Leisure - New York, United States - American Express Global Business Travel

American Express Global Business Travel

Verified Company

New York, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry.

We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

Take your career to new heights with American Express Global Business Travel

We're seeking a General Manager, Leisure - Head of Supplier Relations & Partnerships, Americas to join our growing team.

If you're passionate about travel, making connections, working with others, and providing a world-class experience for our partners, you might be perfect for our team.

This role will be the face of the Ovation Network for the Americas, responsible for supplier relations, partnerships and management of our luxury Independent Agents.

- a passion for the luxury leisure travel industry and have strong knowledge & understanding of the supplier chain and interactions with the Independent Agents

Enjoy networking, looking for new opportunities, partnering with the Independent Agents community & attracting new talent to grow the Ovation Network

- a passion for partnering with key suppliers across the travel ecosystem

Excellent eye for business, ability to engage and encourage to increase business performance

Location Preference:
NYC - Office & Some Virtual

What You'll Do:

Partner with leisure suppliers and Independent Agents to grow and strengthen the Ovation Network
Improve the IA experience and Ovation culture
Partner with key suppliers to benefit the Ovation Network and Independent Agents
Optimize the value of the ON and deliver improved value to the IA community
Lead the IA relationships and build strong partnerships
Build new relationships and strengthen existing ones
Help in identification of new technology, services and solutions that optimize the Ovation Network

Partner with Independent Agents daily on:

Supplier queries
Coordination across IA challenges and questions
Identification on areas of opportunity
Facilitate attracting new business and premium IAs
Independent Agent Portal assist with overall content and areas of opportunity
Liaison between Independent Agents and accounting/finance and Operations/IT

Work with Supplier partners on behalf of the Ovation Network to:

Maintain relationships with Virtuoso
Optimize the partnership
Represent and attend key supplier meetings
Create a community of Independent Agents with Virtuoso engagement
Review supplier contracts, negotiate to improve incentives and commission programs
Assist with the Elite hotel programs to ensure Independent Agents are fully aware of their value proposition and arrange ongoing training sessions for each program.
Assist in coordinating supplier meetings internal & external
Identify new suppliers that fit the luxury portfolio
Identify opportunities and supervise coordination of Fam trips
Drive IA and Supplier engagement and sense of community
Drive Ovation Network IA recognition program
Represent the Ovation Network on industry (i.e. hotels, partners, etc.) boards
New opportunities & identification of new sources of value:
New travel tools
New travel programs to bring to the Ovation IA platform
New revenue streams
Work in partnership with legal and compliance colleagues to ensure appropriate controls are in place and compliance and data privacy requirements are met

Key Stakeholders and Relationships

Commercial and Business Teams
Product and Technology Teams
Legal and Compliance
Finance and Accounting
Global Public Affairs and Communications
Global Brand & Performance Marketing teams
External agencies and partners: boards, councils and platforms

What We're Looking For:

10+ years of leisure travel experience with proven track record to deliver connected customer experiences, positive relationships and communications
Positive relationship management and supplier relation skills
Transformational, creative mind, able to articulate a strategy, bring it to life and deliver with excellence
Excellent understanding of data and analytics and how this is used to power our IA and partner relationships
Demonstrate strong people leadership skills, encourage, empower and lead a team
Identify and attract strong talent to our organization
Drive collaboration and communication across the organization and influence at every level
Instigate and drive positive change, leading multifunctional teams through transformation supporting them to operate effectively through periods of change
Effective senior partner management and able to operate across matrix organizations
Openminded, excitement to try new tactics, and perseverance to see projects to completion
International experience and working with remote teams and time zones is a plus
Proven experience of delivering results in highly commercial environment
Experience of dat