- Provides highly visible customer support through the performance of on-site installation of proton therapy equipment and ancillary devices, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
- Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
- Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
- This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.
- Installs and upgrades a wide range of complex and advanced company products according to technical documentation and company guidelines to ensure that customer's equipment operates efficiently.
- Demonstrates to customer equipment operation and specification according to Customer Acceptance Procedure (CAP).
- Instructs customers in operation and basic maintenance of VMS products. Requires no direct supervision.
- May coordinate and review the activities of a small group of Installation Representatives.
- May coordinate other expert company resources required to assist in performing the installation or upgrade activities.
- May be required to specialize in specific technical areas and have a solid level of cross-functional and overall system knowledge. Work at customer sites long term (up to 2+ years) depending on the project needs and scope.
- Conduct the Acceptance Conditions testing, to ensure that all installation conditions will be met according to schedule and that customers can sign the Acceptance Letters.
- Input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functions.
- Maintain a high degree of professional knowledge and safety consciousness according to VMS guidelines in order to perform activities under the safest working conditions.
- Performs parts inventory and ordering for assigned installation, including replenishing spare parts kit, short shipment and return consigned parts appropriately and in a timely manner per procedure as necessary for each install. Maintain technical documentation regarding operating characteristics, design factors, technical performance and development of products to improve installation efficiency.
- Report by means of FSR's, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available. Train and advise new and less experienced Installation Representatives in technical matters.
- Assist in the development of new installation techniques and the writing of installation documentation.
- Knowledge of and sound professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic and/or mechanical equipment.
- Knowledge of and sound professional technical experience with micro-computers/PC based systems
- Customer focused attitude Articulate and skilled in interpersonal communication
- Fluency in English, both written and spoken
- Sound computer usage and debugging skills
- Sound knowledge of networks and networking techniques
- Sound understanding of imaging systems
- Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.
-
Lead Services Engineer
4 weeks ago
Eliassen Group Atlanta, United States**Hybrid - 2 to 3 days a week onsite in Atlanta, GA.** · Our client, a leader in their industry, is looking for a Lead Services Engineer to join their team. · Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a ...
-
Service Assurance Engineer
2 weeks ago
Orange Business Services Atlanta, United Statesabout the role · DUTIES: · Ensure superior customer experience in order to increase customer satisfaction, loyalty and retention in order to maximize revenue. · Develop and implement a customer service policy for NAM customers. · Create engaged customers and facilitate organic ...
-
Energy Services Engineer
2 weeks ago
TLC Engineering Solutions Atlanta, United StatesJob Details · Level ExperiencedJob Location Atlanta, GARemote Type HybridPosition Type Full TimeDescription · We are looking for an Energy Services Engineer to join TLC Engineering Solutions (TLC) in Atlanta, GA. TLC has an amazing culture that focuses on our employees' career de ...
-
Field Service Engineer
2 weeks ago
PES Atlanta, United States Full timePittsburgh Embossing Services is a family-owned, Christian run business located in Eighty Four, PA. We are a leading supplier of refurbished equipment for the plastic card industry since 1989. · We are currently seeking a Field Service Engineer to RELOCATE to the Pittsburgh, PA a ...
-
Field Services Engineer
3 weeks ago
Ideal Image Atlanta, United StatesOverview · Ideal Image is North America's #1 medical aesthetics brand, making personal aesthetics and wellness services more affordable, accessible, and effective than ever before. Ideal Image provides a personalized and premium experience that delivers real results and empowers ...
-
Lead Services Engineer
1 week ago
RaceTrac Petroleum Atlanta, United StatesRaceTrac Company Overview · Job Description: · The Lead Services Engineer is responsible for technical leadership for building and managing API Governance tools for discovery, design, and lifecycle management. This individual serves as a lead resource and developer on the Digit ...
-
Field Service Engineer
3 days ago
RemX Atlanta, United StatesJob Description · Job DescriptionField Service Engineer– Industrial, Manufacturing Machinery – Direct Hire · ** $32-$34/hr plus OT, full benefits, paid travel, bonus, retirement plan ** · ** Work/life balance, great company culture, employee focused company that prides themselves ...
-
Field Service Engineer
2 weeks ago
Valmet Atlanta, United StatesThe candidate application data is kept on the career site servers and sent en-mass back to the Workday tenant when the user clicks submit on the last step. Once the user hits submit, we make POST requests with that data to multiple REST end-points sending the job application back ...
-
Energy Services Engineer
1 week ago
TLC Engineering Solutions San Francisco, United States PermanentJob Details Level Experienced Job Location Atlanta, GA Remote Type Hybrid Position Type Full Time Description We are looking for an Energy Services Engineer to join TLC Engineering Solutions (TLC) in Atlanta, GA . TLC has an amazing culture that focuses on our employees' career ...
-
Field Service Engineer
4 days ago
Upm Services Inc Atlanta, United StatesUPM Raflatac is looking for Field Service Engineer in the West Coast area of the United States who will be responsible for technical sales and support. You will be a member of the Americas sales team that shares the same annual targets. The Field Service Engineer will provide t ...
-
Field Service Engineer
3 weeks ago
Valmet Atlanta, United StatesAre you a professional looking to expand your career with an industry front runner? Our winning team is built by continuous investment in skills development, leadership and well-being. As a global company, we offer many career paths to suit individual needs and aspirations. Apply ...
-
Field Service Engineer
3 weeks ago
RemX | The Workforce Experts Atlanta, United StatesJob DescriptionJob Description · Field Service Engineer Job – Machinery, Manufacturing Equipment, Packaging- Atlanta, Georgia · ** Salary: $38-$44/hr plus OT, per diem, paid travel ($140k or more end of year) ** · ** Are you ready for a job with a large OEM manufacturer that offe ...
-
Service Assurance Engineer
1 week ago
Orange Business Atlanta, United StatesCompany mission statement · NA · About the role · DUTIES: · Ensure superior customer experience in order to increase customer satisfaction, loyalty and retention in order to maximize revenue. · Develop and implement a customer service policy for NAM customers. · Create enga ...
-
Field Services Engineer
1 week ago
XceedSearch Atlanta, United StatesJob Description · Job DescriptionCompany Description · Salary: Salary $140K plus OT · Paid Per diem during travel. · Plus, Overtime · Benefits package (attached) · Reason for Need: · They are looking to boost up on Field Service Engineers with experience Their primary need is ...
-
Service Desk Engineer
3 weeks ago
Edible Arrangements, LLC Atlanta, United StatesJob Description · Job DescriptionService Desk Engineer · Who are we and what do we do? · Fruit was just the beginning. Since our founding in 1999, we've evolved over 25+ years into an industry leader and modern gifting destination for celebrating the moments that matter. In add ...
-
Imaging Service Engineer
5 days ago
FUJIFILM Holdings America Corporation Atlanta, United StatesOverview FUJIFILM Healthcare Americas Corporation is a leading innovator in diagnostic and enterprise imaging solutions designed to meet the evolving needs of healthcare across prevention, diagnosis, and treatment. Fujifilm's medical imaging portfolio includes solutions for digit ...
-
Field Service Engineer
3 days ago
Imperial Imaging Technology LLC Atlanta, United StatesJob Description · Job DescriptionImperial Imaging is currently seeking experienced Field Service Engineers to service medical imaging equipment in the Atlanta and surrounding areas. This position will be responsible for planned maintenance, troubleshooting, and corrective mainten ...
-
Service Delivery Engineer
5 days ago
BigID Atlanta, United StatesWho we are: · BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and governance. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust ...
-
Field Service Engineer
1 week ago
Philips Atlanta, United StatesJob TitleField Service Engineer - Atlanta AreaJob DescriptionAllow your passion for improving lives to shine in this role where you'll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maint ...
-
Field Service Engineer
6 days ago
Orion Talent Atlanta, United StatesPosition Details:Title: Field Service EngineerLocation: Atlanta, GAShift: Daytime hours mainly Monday-Friday with occasional evening or weekend.Compensation: $70k- S80k depending on experience + structured OT for salary · •Bonuses/Additional Compensation - Quarterly bonuses and c ...
Onsite Field Service Engineer - Atlanta, United States - Varian Medical Systems
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Together, we can beat cancer.
At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
If you want to be part of this important mission, we want to hear from you.
Field Service Engineer III, services and maintains a highly complex Proton Particle Accelerator. Performs in-depth Preventative Maintenance and monitors system performance and parameters during clinical hours.Minimum Required Skills and Knowledge:
Other Desired Skills and Knowledge:
Required Certifications and Training:
Obtains and completes LMS training plan specific to assigned responsibility.
Experience Level with Business Tools:
Associates Degree or equivalent 3 - 5 years of related experience
Applicable to the Oncology Systems business only: Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare trainings
Position must have full access to VMS client sites to perform the essential functions of this position. Many VMS clients require VMS employees and representatives to meet certain "Vendor Credentialing" requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access, and must continue to meet those requirements during the course of VMS employment in this position.
Fighting cancer calls for big ideas.
We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.
#TogetherWeFight
Privacy Statement
Equal Employment Opportunity Statement
Varian is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Varian follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more,Click here.