- 3 years of experience with customer communication to ensure alignment on goals and understandings;
- 3 years of experience preparing written technical plans and reports in support of engineering changes, product or process validations, and failure investigations;
- 3 years of service management experience in the telecom sector (Voice, IP, Transmission, Mobile roaming & messaging), including support of Wholesale customers (Telcos, OTTs);
- Demonstrated technical knowledge of VOIP and Data (mobile Data). Knowledge may be demonstrated through education, training and or experience.
- Fluent in oral and written French.
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Rose International Atlanta, United StatesDate Posted: 05/29/2024 · Hiring Organization: Rose International · Position Number: 464905 · Job Title: Quality Assurance Engineer · Job Location: Atlanta, GA, USA, 30313 · Work Model: Onsite · Employment Type: Temporary · Estimated Duration (In months): 13 · Min Hourly Rate($): ...
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Rose International Atlanta, United StatesDate Posted: 05/29/2024 · Hiring Organization: Rose International · Position Number: 464905 · Job Title: Quality Assurance Engineer · Job Location: Atlanta, GA, USA, 30313 · Work Model: Onsite · Employment Type: Temporary · Estimated Duration (In months): 13 · Min Hourly ...
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Metas Solutions LLC Atlanta, United StatesJob Description · Job Description · About Us: · Metas Solutions · is a professional services firm headquartered in Atlanta, GA. We are an 8(a)-certified, Woman-Owned Small Business (WOSB/EDWOSB) with offices at Studio Plex in Atlanta's Old Fourth Ward neighborhood. Metas offer ...
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Service Assurance Engineer - Atlanta, United States - Orange Business Services
Description
about the role
DUTIES:
Ensure superior customer experience in order to increase customer satisfaction, loyalty and retention in order to maximize revenue.
Develop and implement a customer service policy for NAM customers.
Create engaged customers and facilitate organic growth.
Identify ways to measure customer satisfaction.
Improve the customer service experience by working with customers and internal departments to expeditiously resolve customer issues.
Take ownership of customers issues and follow problems through to resolution.
Analyze customer complaints and historical data, identifying ongoing or related issues.
Assist in the development of service procedures, policies and standards.
Keep accurate records and document customer service actions and discussions.
Analyze statistics and compile accurate reports
Keep ahead of industry's developments and apply best practices to areas of improvement.
Communicate and engage internal departments to achieve qualitative and quantitative targets.
Maintain an orderly workflow according to priorities.
Produce written information for customers detailing report resolutions and action.
Contribute to cost control efforts.
Must communicate with all customers on regular basis and ensure they are satisfied with Orange Services at all levels.
Oral and written communications with the internal technical departments in France to facilitate the conversations and avoid any misunderstanding especially when working on critical topics/issues.
Other duties as assigned.
about you
REQUIREMENTS: Bachelor's degree or foreign equivalent degree in Electrical Engineering, Telecommunications, Project Management or related field and 3 years of experience with telecommunications engineering.
Prior experience must include:
Eligible for up to 100% telecommuting with authorization. Up to 5% domestic and international travel.
SALARY: $80,000-$100,000/year
contract
Regular
