Jobs
>
Glen Burnie

    Call Center Operator - Glen Burnie, Maryland, United States - Mercy Medical Center

    Mercy Medical Center
    Mercy Medical Center Glen Burnie, Maryland, United States

    1 week ago

    Default job background
    Permanent Healthcare
    Description

    Job Summary:


    The Call Center Operator is primarily responsible for answering incoming calls to the practice in a polite, professional, and efficient manner.

    The coordinator will be the initial point of contact for all patients and this interaction will function as a key component to the overall patient experience.

    Responsibilities include scheduling office appointments and procedures as well as taking accurate phone messages, making reminder calls to patients per office protocol, taking accurate Rx refill requests and sending them through Epic to provider pools, insure referrals are in the system for upcoming appointments, and sending prep information for upcoming procedures.

    The Practice Communications Coordinator is also responsible for sending out new patient packets, scanning documents, working WQs, recommending workflow efficiencies to improve the patient experience.

    Provide patients with information on physicians, directions to locations and educational materials. Answer patients or physicians questions. Interviews callers to obtain full understanding of what information is being requested. Provide high quality customer service on every call. Promote teamwork and call center success. Responsible for satisfying the customer and maintaining the image of Mercy Medical Center.

    This position requires a self-directed individual with comprehensive knowledge of insurance requirements, customer service skills, problem solving and the ability to multi-task.


    Job Requirements:

    EDUCATION AND WORK EXPERIENCE

    Education and Work Experience:
    High School Diploma or GED

    Required: 1-2 Years experience in healthcare setting

    Preferred: 3-5 years experience in related field or specialty practice


    SPECIFIC REQUIREMENTS

    Knowledge, Skills and Abilities:
    Microsoft Word, Power Point, Excel

    Microsoft Outlook

    Epic experience preferred.

    Computer proficiency and technical aptitude with the ability to utilize one or more of the following:

    Must be able to read, write, and speak the English language in an understandable manner.

    Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.


    Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.

    Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.

    Must be able to follow written and oral instructions.


    Other Requirements:


    Computer skills, customer service, organization, paying attention to detail, accurate in data entry, ability to work as a team member, answer multiple phone lines (multi task with a pleasant manner), and get along with other co-workers.

    Certificate of completion of medical terminology course preferred or proven expertise in medical terminology.

    Must be able to type a minimum of 40 wpm, with 55 wpm preferred.

    #OfficeMed


    EEO Statement:
    Mercy Health Services is sponsored by the Sisters of Mercy.

    We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.

  • Mercy Medical Center - Baltimore, MD

    Call Center Operator

    4 weeks ago

    Mercy Medical Center - Baltimore, MD Glen Burnie, United States

    Summary · The Call Center Operator is primarily responsible for answering incoming calls to the practice in a polite, professional, and efficient manner. The coordinator will be the initial point of contact for all patients and this interaction will function as a key component to ...

  • Mercy Medical Center

    Call Center Operator

    3 weeks ago

    Mercy Medical Center Glen Burnie, United States

    Overview: · The Call Center Operator is primarily responsible for answering incoming calls to the practice in a polite, professional, and efficient manner. The coordinator will be the initial point of contact for all patients and this interaction will function as a key component ...

  • Mercy Medical Center - Baltimore, MD

    Call Center Operator

    4 weeks ago

    Mercy Medical Center - Baltimore, MD Glen Burnie, United States

    Summary · * Must be fluent in both English and Korean* · The Bilingual Korean- Call Center Operator is primarily responsible for answering incoming calls to the practice in a polite, professional, and efficient manner. The operator will be the initial point of contact for all pat ...

  • Nebula Ventures

    IT Service Owner for Data Center Basic Operations

    1 week ago

    Nebula Ventures Elk Ridge, United States

    The digital transformation is also making its way to Elk Ridge. The Autobahn GmbH is taking a pioneering role with its cloud-first strategy. · Thanks to the development of a powerful multi-utility network, the Autobahn locations have been digitally connected. The goal is to fully ...

  • EverWatch

    Security Operations Center

    2 weeks ago

    EverWatch Annapolis Junction, United States

    Overview · EverWatch is a government solutions company providing advanced defense, intelligence, and deployed support to our country's most critical missions. We are a full-service government solutions company. Harnessing the most advanced technology and solutions, we strengthen ...

  • Titan Industries

    Employee Operations Control Center

    1 week ago

    Titan Industries Washington, United States

    Employee Operations Control (m/f/d) Full-time | Location: Berlin Brandenburg Airport RESPONSIBILITIES: * Management of apron and passenger employees and ground service equipment * Review of employee scheduling for following days and communication of any necessary adjustments to s ...

  • Klik Solutions, LLC

    Network Operations Center

    2 weeks ago

    Klik Solutions, LLC Baltimore, United States

    Job Description · Job DescriptionDescription:Klik Solutions has evolved far beyond its origins as a Managed Services Provider (MSP). Today, we stand as a comprehensive technology solutions provider, offering a broad spectrum of services that go beyond traditional IT support. Our ...

  • Mercy Medical Center - Baltimore, MD

    Call Center Operator

    4 weeks ago

    Mercy Medical Center - Baltimore, MD Baltimore, United States

    Summary · The Practice Communications Coordinator is primarily responsible for answering incoming calls to the practice in a polite, professional, and efficient manner. The coordinator will be the initial point of contact for all patients and this interaction will function as a k ...

  • Mercy Medical Center - Baltimore, MD

    Call Center Operator

    4 weeks ago

    Mercy Medical Center - Baltimore, MD Baltimore, United States

    Summary · The Call Center Operator / Specialty Concierge's primary purpose is to serve as a scheduling liaison for patients between Maryland Family Care's primary care providers and specialist providers. · Excellent customer service and ability to accurately schedule patient appo ...

  • Mercy Medical Center - Baltimore, MD

    Call Center Operator

    4 weeks ago

    Mercy Medical Center - Baltimore, MD Baltimore, United States

    Summary · The Practice Communications Coordinator is primarily responsible for answering incoming calls to the practice in a polite, professional, and efficient manner. The coordinator will be the initial point of contact for all patients and this interaction will function as a k ...

  • Mercy Medical Center - Baltimore, MD

    Call Center Operator

    2 weeks ago

    Mercy Medical Center - Baltimore, MD Baltimore, United States

    Summary · Schedule: Monday, Tuesday, Friday 8:00am - 4:30pm · The Call Center Operator / Specialty Concierge's primary purpose is to serve as a scheduling liaison for patients between Maryland Family Care's primary care providers and specialist providers. · Excellent customer ser ...

  • Klik Solutions, LLC

    Security Operations Center

    3 weeks ago

    Klik Solutions, LLC Baltimore, United States

    Job Description · Job DescriptionDescription:Klik Solutions has evolved far beyond its origins as a Managed Services Provider (MSP). Today, we stand as a comprehensive technology solutions provider, offering a broad spectrum of services that go beyond traditional IT support. Our ...

  • Allied Universal

    Security Operations Center Operator

    1 week ago

    Allied Universal Washington, United States

    Job Description · Starting Pay: $24 / Hour with Opportunities to Advance to Supervisory Roles (Higher Pay Rate) · Accrue Additional Paid Time Off with Tenure* (Details Below) · Available Shifts: OPERATOR: Back Up Operator ( Fill in for Call offs / Vacation/ Sick Days - will w ...

  • Ally Behavior Centers

    Center Operations Manager

    2 weeks ago

    Ally Behavior Centers Ellicott City, United States

    Job Description · Job DescriptionWe are hiring a Center Operations Manager for our upcoming clinic in Columbia, MD · Ally Behavior is a dynamic, energetic, and rewarding place to work that offers superior growth and leadership opportunities in a supportive, engaging environment. ...

  • Preferred Dental/Laurel Smiles

    Call Center Operator

    1 hour ago

    Preferred Dental/Laurel Smiles Ellicott City, United States

    Job Description · Job DescriptionPreferred Dental is a general dentistry office in Ellicott City, MD. We are professional, agile, innovative and our goal is to deliver quality comprehensive care tailored to specific patient needs with the intent to improve overall health, quality ...

  • Chesapeake Search Partners

    Security Operations Center Analyst

    1 week ago

    Chesapeake Search Partners Baltimore, United States

    CSP has partnered with a locally based comprehensive technology solutions provider in their search for a Security Operations Center (SOC) Analyst II. The · Security Operations Center (SOC) Analyst II · will assist in working to identify and safeguard the company's and their cli ...

  • USO

    Center Operations Specialist

    3 weeks ago

    USO Chevy Chase, United States

    Why join our team?With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, ...

  • cFocus Software Incorporated

    Call Center Operator

    3 weeks ago

    cFocus Software Incorporated Bethesda, United States

    Job Description · Job DescriptioncFocus Software is seeking multiple Call Center Operators in Bethesda, MD: · Job Summary · cFcous Software Inc. is seeking Customer Service Agents to support the National Institutes of Health (NIH) Call Center Services (CCS) program, a part of NIH ...

  • USO

    Center Operations Specialist

    2 weeks ago

    USO Bethesda, United States

    Why join our team? · With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefi ...

  • EverWatch

    Security Operations Center

    1 day ago

    EverWatch Annapolis, United States

    Job Title · Security Operations Center (SOC) Analyst, Senior · Overview · EverWatch is a government solutions company providing advanced defense, intelligence, and deployed support to our country's most critical missions. We are a full-service government solutions company. Har ...