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    Food and Beverage Manager - Queens, United States - Marriott Queens

    Marriott Queens
    Marriott Queens Queens, United States

    1 month ago

    Default job background
    Full time
    Description
    Administration

    • Create and implement procedures for new programs.
    • Assist in conducting weekly/monthly departmental meetings.
    • Ensure attendance at the weekly meetings.
    • Prepare, implement and compile data for the strategic marketing budget, forecasts
    and other reports as directed/required

    • Conduct and attend review meetings, weekly strategic sales meetings, management
    meetings and other meetings as required/requested

    • Manage all advertising, public relations and promotional activities
    • Prepare communication plans to ensure that all new initiatives are rolled out
    effectively

    • Create and implement a Marketing Strategy at for Food and Beverage at all
    properties

    • Organize and submit invoices for promotions & entertainment
    • Update calendars and disseminate information to operations and hotel teams.
    • Manage weekly update(s) to the corporate team on your properties marketing efforts
    and results.

    • Monthly ROI report on initiatives to Director of Food and Beverage and Concrete/IGC
    Hospitality team

    • Assist in the execution of any and all marketing initiatives in property marketing
    plans.

    • Manage the creative request process ensuring that the creative is authentic and on
    brand.

    Financial Aspects

    • React with urgency to any forecasted sales and profit shortfalls to budget.
    • Recommend and assist in the implementation of activity to stimulate short-term sales
    revenue where required

    • Maintain budget Food Cost.
    • Maintain budget Beverage Cost.
    • Ensure that payroll is signed off and submitted on time for FOH Departments.
    • Ensure Vacation / Holiday / Sick and Personal days are tracked and logged with HR
    for Record.

    • Ensure labor costs are in line, work to remove OT hours and maintain productivity
    levels throughout all FOH positions

    • Work to constantly increase average check and drive more covers
    Employee Relations

    • Monitor and identify training needs within the FOH.
    • Assist/Ensure the development of formal training plans and service standards
    • Ensure all new employees are fully inducted into each department.
    • Conduct performance feedback for all relevant staff as and when required.
    • Ensure that disciplinary interviews and counseling sessions are executed
    appropriately and be involved when necessary.

    • Ensure that TIPS Training is conducted and each staff member remains in
    compliance

    • Develop and mentor all staff when possible.
    • Establish and monitor effective employee relations.
    Miscellaneous

    • Monitor FOH personnel to ensure that guests receive prompt, cordial attention and
    personal recognition.

    • Communicate with BOH
    • Schedule and regularly conduct routine inspections of equipment and areas under
    the control of FOH management Staff.

    • Advise and implement policy of Recruitment, Scheduling, Menu development, Drinks
    Development, Staff Training and Opening procedures with regards to focused meal
    periods.

    General Duties

    • Responsible for ensuring that all guests have an engaging, dynamic experience.
    • Create, manage, and execute a programming strategy for restaurant, lounge, and
    entertainment areas at hotel

    • Manage third party software relationships with programs including but not limited to
    Triple Seat, Delphi, Open Table, Seven Rooms, Resy, etc.

    • Prepare and execute annual marketing plans
    • Manage and execute promotional events, be present and coordinate events
    • Manage & market special events Sales and Marketing – eg. NYE, Halloween,
    Fashion Week, pop ups & other relevant events

    • Manage Social Media in conjunction with partners for guest engagement.
    • Manage and disseminate event calendars to employees and guests, within rooms.
    • Establish and foster new relationships that drive revenue and increase brand
    awareness for the properties

    • Manage F&B VIP services program for all venues.
    • Guest follow through with all reservations
    • Perform neighborhood outreach to surrounding businesses to create a base local
    clientele.

    • Develop strategies to increase share from competitors
    • Attend any meetings or training sessions or courses as required.
    • Attend weekly manager meetings
    • Assist fellow employees to perform similar or related jobs as and when
    necessary.

    • Ensure guest satisfaction by performing such duties as attending to their
    requests and inquiries courteously and efficiently, and accepting changes or
    additions in work hours, which are necessary for the maintenance of
    uninterrupted service to our guests.

    • Continuously seek opportunities to learn and improve knowledge of the job.
    • Undertake any reasonable request made by a member of management.
    • Ensure all purchasing is taken care of inside current budgeting.
    • Oversee Staff Schedules with a view to minimizing overtime where possible
    • Open and close restaurant ensuring highest standards are achieved.
    • Create and maintain employee banks, ensuring 100% accuracy
    • Collect employee cash-outs with focused on accuracy.
    • Perform basic duties for tip pool
    Guest and Public Relations

    • Meet regular and VIP guests as needed.
    • Create and maintain a personal and respectful rapport with regular guests.
    • Entertain existing and potential clients to maintain customer loyalty.
    • Create and implement a Marketing Strategy
    • Maintain relationship with our PR company
    More detail about Marriott Queens part of In Good Company, please visit
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