Client Service Associate - Modesto, United States - Mraz Amerine & Associates

Description

• Address client concerns, provide assistance, and resolve issues efficiently to ensure high levels of customer satisfaction.
• Maintain a positive and empathetic attitude toward clients, demonstrating active listening and understanding of their needs.

• Assist clients with account openings, transfers, and other administrative processes, ensuring all required documentation is accurately completed and submitted in a timely manner.
• Process client requests for fund transfers, distributions, and account updates according to established procedures and regulatory guidelines.
• Collaborate with other departments, such as compliance and operations, to facilitate seamless account management processes.
• Develop a thorough understanding of the firm's services and processes to effectively address client inquiries and provide appropriate guidance.

• Maintain accurate records of client interactions, transactions, and account activities using the firm's CRM system or other designated tools.
• Generate and distribute account statements, reports, and other relevant documents to clients on a regular basis or upon request.
• Assist in preparing regulatory filings, compliance documentation, and audit reports as needed to ensure regulatory compliance and transparency.

• Build and nurture strong relationships with clients by demonstrating professionalism, trustworthiness, and integrity in all interactions.

• Participate in training sessions, workshops, and professional development activities to enhance product knowledge, communication skills, and customer service proficiency.
• Provide feedback and suggestions for process improvements, system enhancements, or service enhancements to management to optimize the client experience and operational efficiency.
• Stay abreast of emerging technologies, industry best practices, and customer service trends to adapt and innovate in response to evolving client needs and market dynamics.

• Adhere to all regulatory requirements, internal policies, and industry standards governing client interactions, data privacy, and financial transactions.
• Identify and escalate any compliance issues, operational risks, or potentially fraudulent activities to the appropriate stakeholders for investigation and resolution.
• Collaborate with compliance officers and advisors to ensure adherence to regulatory obligations.

• Bachelor's degree in finance, business administration, or a related field is preferred.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Previous experience in client service, preferably within the financial services industry.
• Strong communication skills, with the ability to communicate complex concepts in a clear and concise manner.
• Proficiency in Microsoft Office Suite and familiarity with CRM software (e.g. Salesforce) is preferred.
• Willingness to obtain Series 65 securities license within a specified timeframe.

• We offer a competitive base salary commensurate with your experience, skills, and qualifications. Base salary will range from $50,000$75,000 per year.

• Eligibility for an annual performancebased bonus, determined by individual and team performance against established goals and objectives.

• Comprehensive benefits package including health insurance, dental, and vision coverage to support your overall wellbeing and that of your dependents.
• Retirement savings plan (e.g., 401(k)) with company match to help you plan for your future financial security.

• Generous PTO allowance to promote worklife balance and allow you to recharge and pursue personal interests outside of work.

• Opportunities for professional growth and development through training, workshops, and educational assistance programs.
• Support for obtaining relevant industry certifications and licenses to enhance your skills and advance your career within the firm.

• Collaborative and inclusive work environment where your contributions are valued and recognized.
• Opportunities to work with a diverse team of professionals who are passionate about delivering exceptional service to our clients.

• Customer service: 1 year (preferred)

• Modesto, CA required)