Registration and Events Assistant - Louisville, KY
4 hours ago
Job description
Company Description
FSA Management Group is an event, marketing and association management company specializing in custom service to our clients. Service is our core competency. Whether it is producing a conference
or special event, creation of a marketing campaign, or full management, we are prepared to
meet our client needs and take events to the next level.
FSA offers complete support in the areas of event planning and production, strategic
leadership, financial management, marketing, public relations, and operational support. Our
team strives to deliver unmatched personal service, paired with customized resources that
help our clients achieve their event objectives.
Role Description
This position is responsible for assisting with the coordination and management of FSA client registration, membership and events needs. The position will work with internal and external clients to successfully set up and manage event registration, membership database and reporting. This position will also work with external vendors and service suppliers. Important duties of this position include customer service, attention to details and accurate reports. This position will communicate directly with client members and event registrants. This position exists to produce excellent client services for FSA and our clients to help produce highly-rated, quality events. The end result is the successful accomplishment of client objectives, and their highly rated satisfaction of FSA's services.
We are seeking detailed and accurate registration and membership numbers and reporting. FSA is a fast-paced work environment where managing multiple projects and clients is essential throughout the work week.
This position will be remote plus will require some time in the Louisville, KY office with minimal travel throughout the year for client events.
Essential Duties
:
- Manage multiple accounts and projects, working within scheduling requirement
- Provide excellent customer service to both internal and external clients
- Set up and manage event registration
- Process and data entry for event registrations, dues billing and invoicing, event registration management, payment processing, accounting reports
- Responsible for keeping database current and ensuring numbers and formulas are accurate
- Responds promptly to telephone, email, and in-person inquiries regarding registration and membership
- Liaise when necessary to resolve any issues with cards, payments or registration/membership information
- Prepare and mail renewals and reminders on a monthly schedule
- Draft and send routine correspondence for renewals and reminders
- Develops and maintains membership and registration reports
- Brainstorm and develop concepts for Membership Recruitment and Retention
- Assist the event service team members with getting quotes from service providers, support with coordination of speaker agreements, filtering site searches, onsite materials/signage, inventory, packing/shipping, proofing marketing and onsite materials and auction support
- Make basic website updates that involve events and membership
- Provide administrative support
- Take direction and feedback from internal team members and external clients and easily pivot accordingly
- Track time spent on projects
- Function effortlessly and effectively in a professional environment
- All other duties as assigned.
Software & Technology Skills
(Must be able to work at high-skill level in the Microsoft programs for client-managed deliverables):
· Microsoft Word and Excel
· Outlook and Calendar
· PowerPoint a plus
· Social media platforms, Canva, WordPress and MailChimp a plus
Qualifications Needed for Successful Performance of Responsibilities
:
- College Degree preferred, and more than 2 years of non-profit management or related fields preferred
- Ability to work in a team environment is essential
- Exhibit excellent written and verbal communication skills
- Positive attitude, self-motivated, and desire to assist customers.
- Exceptional attention to detail and strong organizational skills
- Ability to multi-task and work both with minimal supervision and in collaboration
- Problem-solver with good judgment, discretion and time- management skills
- Effective time management and organizational skills with the ability to proactively prioritize tasks
- Vigorous work ethic
- A good sense of humor is a must
- Ability to produce results quickly and efficiently
- Loves working under deadlines
- Calm under pressure – can excel and thrive in a high-volume and fast-changing environment
- Project management experience a plus
- Marketing and Digital advertising experience a plus (broadcast emails, social media, video, graphic design etc.)
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