Service Manager - Phoenix, United States - Emerald Textiles

Emerald Textiles

Verified Company

Phoenix, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Emerald Textiles is currently looking for Service Manager for our Phoenix location who will be responsible for overseeing the establishment and management of the service department, daily inventory management for all customers while delivering exceptional service, quality linen, complete and on-time, every day.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Develops a positive working relationship and maintains professional rapport with all customers.
Follows through on all promises and problem solving efforts and demands same from route managers and RSRs.
Promotes and reinforces Emerald Textiles systems and service philosophy while showing empathy of customer concerns.
Actively participates in usage review and control with regard to Par Sheets.
Ensures proper control of linen circulation.
Communicates on a daily basis with Operations regarding linen needs.
Maintains integrity of delivery routes and loading schedules.
Works with route managers and RSRs accountable for budgeted hours.
Maintain truck fleet.
Maintain all DOT compliance requirements.
Performs other tasks and special duties as assigned.

KNOWLEDGE/SKILLS/ABILITIES REQUIRED:

Bachelor's Degree in applicable field or equivalent technical training and/or education, or
10+ years of route sales experience
5+ years of experience managing route sales staff in a similar environment
Strong knowledge of state and local laws and regulations applicable to the industry
Familiarity with OSHA standards and guidelines
Excellent record keeping, attention to detail and communication skills
Strong written, verbal, organizational and interpersonal skills
Thorough knowledge of MS Office products
Ability to work well with superiors, coworkers and subordinates
Selfmotivated

PHYSICAL DEMANDS:

Ability to push, pull, bend, kneel and lift up to 50 lbs.
Ability to sit for long periods of time.

FLSA STATUS:
Exempt

Emerald Textiles is an equal opportunity employer to all, without regard to race, color, religion, sex, gender, national origin, ancestry, sexual orientation, age, marital status, pregnancy, physical or mental disability, medical condition, genetic characteristics, veteran's status, any gender-based discriminatory bias including gender identity or expression, or any other basis protected by law.

Pay:
$65, $80,000.00 per year

Benefits: