Customer Service Representative - Coopersville, United States - AIMS Advantage INC

AIMS Advantage INC Coopersville, United States

4 weeks ago

Description

Summary:

The administrative support position is responsible for the clerical duties necessary in shipping and receiving operations which can include: phone calls, emails, processing paperwork and filing. To maintain positive customer relationships and handle customer issues with speed and professionalism. Knowledge of several computer software applications including, but not limited to; SYNAPSE, MAVES, SAP, AX, Word, Excel and Yardview trailer tracker, is critical to data entry, keeping the flow of material moving efficiently in and out of the warehouse and troubleshooting customer related problems. Coordinating truck placement with drivers and providing accurate paperwork to forklift operators to coordinate material movement. Support personnel must be able and willing to help out where necessary to prevent warehouse issues.

This position is for a 2nd shift with a choice of schedule 5:00pm - 3:30am or 7:00pm - 5:30am Monday - Thursday.

What Makes Aims Advantage Different?

Aims Advantage is a local employment agency that has been helping people find great jobs in the Grand Rapids and surrounding areas since 1995. We focus on helping people find permanent, long-term & temporary positions at some of the best companies in the area.

Benefits of working with Aims Advantage:

Weekly Pay
Medical Insurance
Dental Insurance
Vision Insurance
Short-Term Disability
Life insurance
Discounted Aflac Benefits:
Accident Insurance
Cancer/Specified Disease Insurance
Critical Illness Insurance
Disability Insurance
Hospital Indemnity Insurance
Life Insurance

Essential Duties & Responsibilities

• Answer and direct phone calls

• Communicate clearly with other facilities

• Manage email flow

• Manage appointment schedule- manage inbound loads, verify appointments for proper delivery address and products

• May need to coordinate trailer offloads so product is received in a timely fashion to meet deadlines

• Check in and out over the road drivers and shuttle drivers, verify paperwork is accurate

• Receive and ship loads at the customers direction

• Reject trailers

• Dispatch carriers

• Data entry

• May need to complete switch list

• Seal trailers

• Complete bill of lading's (BOL) for outbound material

• Process receipts

• Respond to customer inquiries

• Proactively provide information to customers when issues occur

• Process, sort and distribute inbound and outbound paperwork
• Create orders and spreadsheets

• Keep proper record of process over the road shipments

• Photocopy, scan, file and or fax documents

• Knowledge of applicable software: Maves, SAP, Yardview, AX, Excel, Word

• Assist forklift operator by making labels, re22's, and getting scan numbers

• Complete receipt processing

• Follow up with late appointments and problem solve

• Prepare for audits

• Move small boxed materials delivered by a LTL carrier, that do not require a dock door, inside the gated area.

• Check materials and labels if they do not match the BOL's

• Scrap reports

• Trouble shoot product issues, inventory discrepancies and computer issues

• General office cleaning of desk, refrigerator, organizing paper placement in office

• Handle miscellaneous issues as they occur

• Follow all safety and security procedures

• Morale booster and team player

Other Skills and Abilities

• The ability to multi task in a fast paced environment effectively.

• Efficiency with all computer systems is critical.

Qualifications

A high school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience is preferred.

Logistics, shipping and receiving, customer service orientation.

Successfully complete the food safety training

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to walk; stand; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

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