Customer Support Representative - Tampa, United States - ID Inc

Description

**Customer Support Representative (Contract)**

at Tampa, Florida, United States is seeking **Contract** **Customer Support Representatives** for our new Tampa, FL office to provide mission-critical identity verification support to our users. Our Member Support organization is comprised of multiple units covering a breadth of technical, video, and email-related support. ****$300 sign on bonus offered to contractors who start in January or February 2022.*****

*****$100 paid out upon completion of training, remaining $200 paid out upon completion of contract.****

****Overview****

is simplifying how individuals securely prove and share their identity online. With their secure digital identity network, is doing for identity what Visa did for financial transactions. empowers people to fully control their own data through a portable and trusted login so they dont need to create a new password at each site they visit.

The COVID-19 pandemic has accelerated a massive digital migration for many critical services. These services require a trusted identity to ensure an individual is who they claim to be while keeping out fraud. Identity verification that serves only one organization is costly and time-intensive. Separate passwords for each application add to consumer frustration. With , login and identity credentials move with an individual so they only need to verify once.

is a federally-certified identity provider at the highest standards NIST has set for consumer identity verification and login. is one of only four companies in the United States of America certified by the federal government to bind a legal identity to a digital login.

In addition to providing individuals with complete control over their credentials and data, the company has a No Identity Left Behind initiative to expand access and inclusion for all individuals through a video chat verification process. is passionate about building a robust identity network that does not compromise access for hard-to-identify groups.

We are looking for candidates who are passionate about customer service, take identity security seriously, and who want to join a thriving, fast growing startup where there are multiple opportunities for upward mobility.

This is a contract position for 3-4 months, starting in January 2022.

****Responsibilities****

Provide timely, accurate, and efficient service to our customers via email and/or video chat

Verify member identification and follow verification procedures

Work with other customers to troubleshoot verification issues and provide a working solution

Assist in documentation and playbook updates as necessary

****Qualifications****

Previous experience in customer service based role

Intermediate to advanced computer skills including proficiency and multi-tasking abilities with browsers, search engines, and operating systems

Excellent written, verbal, and interpersonal skills

Ability to execute multiple tasks simultaneously in a fast-paced, high-volume work environment

Passion for delivering excellent customer service experiences

Strong initiative, can-do attitude, and work ethic

Excellent time management skills and attention to detail

Flexibility to work nights, weekends, and holidays as needed

Willingness and ability to train in-person at our Tampa, FL office

Note that candidates must be located in the continental U.S.

** Covid Vaccination Requirement**

has a mandatory vaccination requirement where not prohibited by applicable federal or state law.

All current and future employees are required to receive their COVID-19 vaccinations, unless a reasonable accommodation is approved. Employees not in compliance with this policy will be placed on leave and will be terminated if no valid reason for not getting the COVID-19 vaccine is provided.

Purpose: In accordance with 's duty to provide and maintain a workplace that is free of known hazards, we are adopting this policy to safeguard the health of our employees and their families; our customers and visitors; and the community at large from COVID-19 that may be reduced by vaccinations. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable.

Reasonable Accommodation: Current and future employees in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must submit a completed Request for Accommodation form to the human resources department to begin the interactive accommodation process as soon as possible after vaccination deadlines have been announced (September 13th) and an offer of employment has been made. Accommodations will be granted where they do not cause undue hardship or pose a direct threat to the health and safety of others.

**Vision:** To be the world's leading digital identity network empowering people to control their own information and to prove their credentials across all channels: online, call center, and in-person.

**Mission**: To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.

**People:** We have an audacious mission. We aim to fix the identity layer of the internet. Billions of people will live better lives with more trust and convenience thanks to . We are like Special Forces. We take on the most difficult challenges with amazing teammates.

**Core Values:** *Don't be a jerk. *Always compete. *Ask questions like a 5-year old. *Inspire people with your passion. *Make something better every day. *Treat each customer like your favorite family member. *Own your mistakes so you can learn from them. *Details are everything. *Communicate like a scientist. *Be truthful (even when it's hard). *Reflect 's values in your actions. *Act like an owner.

**** Career Site & Culture Deck:

maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling our commitment to equal employment opportunity. does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, 's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at . If you provide with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

participates in E-Verify.

**U.S. Equal Opportunity Employment Information (Completion is voluntary)**

Individuals seeking employment at are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affir