- Own the customer support process and ensure timely and effective resolution of customer inquiries.
- Define customer support protocols and procedures, maintaining a high level of professionalism and adherence to company policies.
- Develop a deep understanding of CAKE products and services to provide accurate and comprehensive support.
- Deliver exceptional customer service by actively listening to customers, providing relevant solutions, and maintaining a positive rapport.
- Communicate effectively with customers via phone, email, SMS, and Chat, offering product guidance, troubleshooting assistance, and alternative solutions.
- Excellent written and verbal communication skills to engage effectively with customers.
- Strong problem-solving and deductive reasoning abilities to diagnose and resolve customer issues.
- The ability to document troubleshooting steps and solutions accurately.
- Demonstrated conflict resolution skills to handle challenging customer interactions.
- The ability to thrive in a fast-paced, service-oriented environment with high expectations.
- Strong collaboration skills to work effectively with the support team and other departments.
- 1+ years of customer service experience in a phone call-center, chat/SMS customer communication environment, or front-of-house restaurant position.
- Experience in the hospitality industry (restaurants, hotels, or retail) in front-of-house operations.
- Knowledge of point-of-sale (POS) systems or other hospitality/retail technology.
- Familiarity with networking or technical troubleshooting.
-
Entry Level Sales Representative
3 hours ago
AB Health Coverage Inc. Tampa, FL, United States Full time· ABOUT US: · At AB Health Coverage, we pride ourselves on offering unparalleled benefits to our agents. We understand that success in this industry requires more than just financial rewards; it demands comprehensive support, both emotionally and professionally. Our suite of pro ...
-
Sales Representative Entry Level
1 week ago
Scotlynn Tampa, United States*Why choose to succeed with Scotlynn?* · Scotlynn has grown to become a leader in the logistics and transportation industries. We put people first · * *Uncapped Earning Potential *Through A Lucrative Commission Structure · * 100% Paid On-The-Job Training Compensation, Salary Duri ...
-
Entry Level Sales Representative
5 hours ago
AB Health Coverage Inc. Tampa, United StatesABOUT US: · At AB Health Coverage, we pride ourselves on offering unparalleled benefits to our agents. We understand that success in this industry requires more than just financial rewards; it demands comprehensive support, both emotionally and professionally. Our suite of produ ...
-
Entry Level Sales Representative
3 weeks ago
4ward Marketing Group Tampa, United StatesJob Description · Job DescriptionBenefits:Bonus based on performance · Competitive salary · Dental insurance · Flexible schedule · Health insurance · Vision insurance · 4Ward Marketing Group Inc. is currently hiring for an entry level sales & marketing Representative. · We are a ...
-
Entry Level Sales Representative
3 weeks ago
AB Health Coverage Inc. Tampa, United StatesABOUT US: · At AB Health Coverage, we pride ourselves on offering unparalleled benefits to our agents. We understand that success in this industry requires more than just financial rewards; it demands comprehensive support, both emotionally and professionally. Our suite of produc ...
-
Entry Level Sales Representative
4 weeks ago
Power Home Remodeling Tampa, United StatesJob Description · Job Description***$4,000 Sign on Bonus*** · Entry-Level Sales Representative · Power is where hustle meets purpose. It's where leadership opportunities, life-enhancing benefits, and award-winning culture come together. Why? Because our people are our most import ...
-
Entry Level Sales Representative
2 weeks ago
Apex Energy Solutions Tampa, United StatesJob Description · Job DescriptionApex Energy Solutions, one of the nation's fastest growing companies, is searching for passion-driven candidates that are looking to fully realize a career in sales and marketing, who are able to see quick personal growth as a member of our local ...
-
Entry Level Junior Sales Representative
3 weeks ago
AB Health Coverage Inc. Tampa, FL, United States Full timeAt AB Health Coverage, we pride ourselves on offering unparalleled benefits to our agents. We understand that success in this industry requires more than just financial rewards; We are seeking enthusiastic individuals with entrepreneurial mindsets to join our team as an Entry Lev ...
-
Entry Level Sales Representative
4 weeks ago
Apex Energy Solutions Tampa, United StatesJob Description · Job DescriptionWe are searching for a personable, thorough Entry Level Sales Representative to contact prospective clients via cold-prospecting. The Entry Level Sales Representative responsibilities include ascertaining whether potential clients might be interes ...
-
Entry Level Sales Representative
2 weeks ago
Lighthouse Marketing Solutions Tampa, United StatesLighthouse Marketing and Solutions is a forward-thinking marketing and solutions provider dedicated to delivering innovative strategies and exceptional results for our clients. We pride ourselves on our commitment to excellence, integrity, and customer satisfaction, making us a l ...
-
Wild Wealth Dreams Tampa, United StatesJob Description · Job DescriptionWild Wealth Dreams is looking to hire motivated sales agents in the Tampa, FL area. You will represent top carriers in the industry such as Mutual of Omaha, Foresters, Americo and many more "A" rated companies. If you are a good fit for us but not ...
-
Entry Level Sales Representative
1 week ago
Prosperity Health Solutions LLC Tampa, United States_UNCAPPED EARNING POTENTIAL_ · **WHO WE ARE**: · Prosperity Health Solutions is a fast-growing sales team based in Tampa, FL. We are a professional, competitive, and rewarding team. Our goal is to facilitate a successful, lively, and innovative workforce · **WHO ARE WE LOOKING FO ...
-
Entry Level Junior Sales Representative
1 week ago
AB Health Coverage Inc. Tampa, FL, United States Full timeAt AB Health Coverage, we pride ourselves on offering unparalleled benefits to our agents. We understand that success in this industry requires more than just financial rewards; We are seeking enthusiastic individuals with entrepreneurial mindsets to join our team as an Entry Lev ...
-
Entry-level Insurance Sales Representative
4 days ago
Wayman Health Advisors Tampa, United States**Job Title: Entry-Level Insurance Sales Representative** · **Company: Wayman Health Advisors** · **Location: Tampa, FL** · **Job Type: Full-Time** · **About Wayman Health Advisors**: · Wayman Health Advisors is a leading healthcare consulting firm dedicated to providing comprehe ...
-
NCO Ent. Tampa, United StatesJob Description · Job DescriptionNCO Enterprise is a team-focused business development firm in the Clearwater area. NCO believes in entry-level training opportunities and organic growth from within. We are able to take each and every Business Management Representative's training ...
-
Entry Level Insurance Sales Representative
4 weeks ago
Rojas Financial Careers Tampa, United StatesJob Description · Job DescriptionWe are seeking part time and full time agents. · Licensed Life/Health Agents Can Start Immediately · If Not Licensed- Great Training Program to Obtain License. · No Cold Calling - Work with In-House Leads- People who took the time to fill out a fo ...
-
Remote Entry Level Sales Representative
1 day ago
RNA Group Tampa, United States100% Remote · Are you a motivated and results-driven individual with a passion for sales? The Nadeau Agency is seeking an Sales Representative to join our fired up Sales Department. In this role, you will have the opportunity to showcase your exceptional communication skills and ...
-
Entry Level Sales Representative
5 days ago
Heartland Retirement Group Tarpon Springs, United StatesAre you looking for an opportunity to build your career and get hands-on business experience?Heartland Retirement Group is building a fast-growing organization that is expanding into multiple markets and we are doing so with a heavy focus on developing a strong team into professi ...
-
Entry Level Sales Representative
1 day ago
Heartland Retirement Group Tarpon Springs, United StatesAre you looking for an opportunity to build your career and get hands-on business experience? · Heartland Retirement Group is building a fast-growing organization that is expanding into multiple markets and we are doing so with a heavy focus on developing a strong team into prof ...
-
Entry Level Insurance Representative
3 days ago
Amerilife Zephyrhills, United StatesWe are looking for driven, enthusiastic, opportunity-seeking people to become AmeriLife insurance agents. · As an AmeriLife agent, you will have the opportunity to build a rewarding and profitable career by advising clients who have expressed interest in health and life insurance ...
Customer Support Representative Level 1 - Tampa, United States - Mad Mobile Inc
Description
Job Description
Job DescriptionMad Mobile is leading the charge in building the next generation of retail and restaurant experiences. In today's rapidly evolving market, customer expectations continue to change, and Mad Mobile is at the forefront of innovation. We empower customers to engage and purchase from brands seamlessly, whether they're in-store, outside the four walls, or on the go. Our platform already supports some of the biggest brands, and we're always looking for new ways to engage with Customers, increase in-store productivity and ultimately drive transactional value. If you're passionate about creating exceptional experiences and shaping the future of retail and restaurants, Mad Mobile is the place for you
About the Role:
The L1 Customer Support Representative will play a vital role in providing superior customer support to CAKE product users. Reporting to the Customer Support Manager, you will be responsible for answering and documenting customer calls, resolving inquiries, and ensuring customer satisfaction. Success in this role will depend on your ability to deliver excellent service, demonstrate strong problem-solving skills, and collaborate effectively with the team.
Location: The role is a Hybrid role at our Tampa, FL Office
In this role, you will:
We are looking for someone who has:
You may be a good fit if you have these additional skills and/or educational background:
Our core values:
Customer – WE believe that our customers deserve the best from us every day.
Accountability – WE take ownership and make things happen.
Teamwork – WE win as a team and have fun doing it.
Innovation – WE innovate
Customer Support Representative Level 1 professionals in Tampa
-
Bruce Otten
Customer Service/Management