Business Operations Supervisor - Mount Laurel, United States - Holman Enterprises

Holman Enterprises Mount Laurel, United States

2 weeks ago

Full time

Description

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman is seeking a high energy leader to join our family as an Operations Supervisor in the following areas of our business:

Vehicle Supply Chain
Licensing & Compliance

In this highly visible role with multiple growth opportunities, you will utilize your coaching and mentoring skills to oversee a team of 12-17 operational employees. If you're a career driven leader who thrives on nurturing teams, driving results, and making a difference, then we look forward to speaking with you

Schedule: In office Monday-Friday

Responsibilities:

Supervise, coach and mentor a team of operational employees focused on status follow-up and document management to drive an exceptional customer experience.
Create a positive and professional work environment through recognition and supportive work relationships.
Evaluate existing processes and proactively identify new opportunities to assure quality and departmental efficiency.
Develop and monitor key metrics to meet/exceed departmental goals.
Direct the daily workflow and distribution of work amongst the team.
Respond to internal and external customer issues, determine root cause, explore and implement mistake-proofing measures.
Support the growth and development of assigned employees and conduct performance reviews.
Support customer or prospect meetings and serve as direct client liaison as needed.
Serve as the key business contact on any relevant system improvement initiatives.
Perform all other duties and special projects as assigned.

Knowledge and Skill:

Excellent leadership skills with the ability to coach, mentor and support employees
Ability to drive team performance to achieve department and individual metrics
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to think strategically with a focus on the big picture.
Ability to communicate effectively, both orally and in writing, to all levels of employees and customers.
Works well under pressure with multiple projects and deadlines.
Strong decision making and negotiation skills.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and Business Objects.
Ability to work in-building to support team members.
Able to travel as needed for business.

Relevant Work Experience:

Previous Management, Supervisory or Team Lead experience.
Fleet experience and/or comparable industry knowledge is a plus, but not required.

Education and/or Training:

Bachelor's Degree or equivalent work experience required.

#LI-LS1

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $81, $117,760.00 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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