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    Product Manager, Consultant - Oakland, United States - Blue Shield Of California

    Blue Shield Of California
    Blue Shield Of California Oakland, United States

    2 weeks ago

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    Description

    JOB DESCRIPTION
    Your Role
    The Digital Member Experience team is reimagining our digital customer experience and leading the transformation of the healthcare industry. The Product Manager, Consultant will report to the Sr. Manager, Product Management – Digital Member Experience.

    In this role you will leverage your expertise in Product Management and consumer experiences to help us define the short-term and long-term product roadmaps, collaborate with internal business partners on product deliverables, and work with cross-functional teams in a fast paced, agile environment.

    You will be responsible for managing product development deliverables such as requirements documentation, analytics, design reviews, implementation, and delivery.

    Your Work

    In this role, you will:
    Determine and analyze KPIs at a product level to establish experience success, failures, and next steps through iteration
    Conduct secondary market research
    Write detailed user stories and acceptance criteria covering multiple user-types
    Utilize tools for basic analytics to inform product decisions and show measurable outcomes of product releases
    Utilize and synthesize qualitative and quantitative data to continuously drive product improvements
    Communicate user needs hypothesis to ensure desired product outcomes
    Exhibits natural and intuitive user empathy
    Effectively organize and lead brainstorming sessions
    Understand and drive User Research, UX to design and craft quality experiences
    Advise and collaborate on test creation and setup


    QUALIFICATIONS
    Your Knowledge and Experience
    Requires a bachelor's degree in business, finance, economics, public health, or information technology
    Requires at least 6 years of experience in product management consulting or entrepreneurship
    Requires the ability to lead and manage cross-functional teams without authority
    Requires ability to perform as a product area SME to educate others of product
    Experience in an agile software development environment, with rapid feedback loops and quick release cycles
    Outstanding public speaking and presentation skills, including written communication

    Pay Range:
    The pay range for this role is: $ to $ for California.

    Notes:


    Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade.

    Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.


    ABOUT THE TEAM

    Blue Shield of California's mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price.

    We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

    To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve.

    Our continued commitment to diversity, equity, and inclusion upholds our values and advances our goal of creating a healthcare system that is worthy of our family and friends while addressing health disparities, promoting social justice, and integrating health equity through our products, business practices, and presence as a corporate citizen.

    Blue Shield has received awards and recognition for being a certified Fortune 100 Best Companies to Work, Military Friendly Employer, People Companies that Care, a Leading Disability Employer, and one of California's top companies in volunteering and giving.

    Here at Blue Shield, we strive to make a positive change across our industry and communities – join us

    Our Values:
    Honest

    . We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
    Human

    . We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.
    Courageous

    . We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

    Our Workplace Model:
    Blue Shield of California is dedicated to making work-life balance a reality. Whether you prefer to work in an office or from home, we understand flexibility is more important than ever.

    That's why Blue Shield is a hybrid company, offering you the opportunity to decide where you can do your best and most meaningful work.


    Two ways of working:
    Hybrid (our default) and office
    Hybrid – In a business unit approved office a few times per year to 3 days per week, on average
    Office – In a business unit approved office 4+ days a week, on average.

    If the role you're applying for is deemed an "Essential Role," the company has determined that the role can only be performed in a Blue Shield office or in the field and would require your to meet the office worker classification.


    Physical Requirements:
    Office Environment - roles involving part to full time schedule in Office Environment. Due to the current public health emergency in California, Blue Shield employees are almost all working remotely. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

    Equal Employment Opportunity:
    External hires must pass a background check/drug screen.

    Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance.

    All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.

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