- Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations. Meets call quality standards
- Ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
- Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.
- Manages incoming and outgoing referrals for multiple clinics. Follows referral management policies and procedures.
- Answers telephones, directs calls, takes and delivers messages in Epic.
- Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers. Demonstrates willingness to change to ensure continuous improvement.
- Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.
- Effectively precepts new co-workers as assigned.
- High School Diploma or GED
- Three (3) years of customer service and/or clerical experience required.
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Care Access Specialist - Chapel Hill, United States - UNC Health Care
Description
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
The Care Access Specialist team serves as the information center and first point of contact for the patient community, staff, and physicians.
This role assists in the patient registration process by scheduling outpatient appointments, entering patient information, and transferring calls to appropriate personnel and coordinating communication between business units.
This position supports the patient referrals and scheduling team for UNC Neurology and Neurosurgery / Spine Center clinics. The position transcribes, triages, and schedules referrals from incoming faxes and internal referrals. Also, the position answers scheduling related telephones calls, works Epic inbasket messages, and referral work-queues. The position directly contributes to provider utilization through new and return patient scheduling.Responsibilities:
Answers clinic and provider in-basket messages
Work clinic cancellation, no show, recall worklists
Other admin work as needed
Other Information
Other information:
Education Requirements:
Licensure/Certification Requirements:
Professional Experience Requirements:
Knowledge/Skills/and Abilities Requirements:
Job Details
Legal Employer:
STATE
Entity:
UNC Medical Center
Organization Unit:
FP PAC Operations Pay
Work Type:
Part Time
Standard Hours Per Week: 25.00
Salary Range:
$ $25.86 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type:
Hybrid
Work Schedule:
Day Job
Location of Job:
US:NC:Chapel Hill
Exempt From Overtime:
Exempt: No
This is a State position employed by UNC Health Care System.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
