Leasing and Occupancy Specialist Ii - Sudbury, United States - WinnCompanies

WinnCompanies

Verified Company

Sudbury, United States

1 day ago

Posted by:

Mark Lane

beBee recruiter

Description

WinnCompanies is looking for a dependable and detail-oriented
Leasing and Occupancy Specialist II to join our
Cold Brook Crossing team, a 101-unit affordable housing (40B) and market community located in** Sudbury MA.

In this role, you will perform all day-to day leasing and marketing activities related to apartment rentals, move-ins, re-certifications, and lease renewals at a mixed income property.

Provide outstanding service to customers, residents, and clients while maintaining budgeted occupancy at the highest attainable rents at all times.

The work schedule for this role consists of Tuesday - Saturday 9am - 6pm.

Responsibilities:

Interact with prospective and current residents to achieve maximum occupancy.
Generate and manage traffic, lotteries, wait list, property tours, leasing apartments and renewals, qualifying prospects, and following up on prospect leads.
Prepare lease documentation applicable to program types, complete movein paperwork and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
Deliver customer service that exceeds expectations for new and current residents.
Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
Review, prioritize, and distribute resident service requests as required.
Front desk responsibilities answering phones, greeting walkins.
May assist onsite management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated a necessary based on property, regional or corporate initiatives.
Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
Remain current with local events and hiring trends that may have an impact on the property.
Maintain knowledge and understanding of current and sub markets, including competitors and customer demographics.
Remain up to date with federal, state, or other regulatory requirements and programs.

Requirements:

High school diploma or GED equivalent.
35 years of relevant work experience.
Excellent customer service skills.
Specialist in Housing Credit Management (SHCM) certification.
Solid verbal and written communication skills.
Good organizational and administrative skills.
Ability to consistently meet required deadlines and follow schedules.
Ability to complete repetitive tasks with a high level of detail.
Ability to multitask in a fastpaced office environment.

Preferred Qualifications:

Associate's degree.
Certified Occupancy Specialist (COS), Certified Professional of Occupancy (CPO) certification.
Experience with One Site, Yardi or RealPage property management software.
Experience in property management, hospitality, customer service, sales, retail, or restaurant industry.
Knowledge of Landlord/Tenant Laws, and/or Fair Housing.