Call Center Support Coordinator - Garden City, United States - METRO PHYSICAL & AQUATIC THERAPY

METRO PHYSICAL & AQUATIC THERAPY

Verified Company

Garden City, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

:

Metro PT is looking for a
_Temp to Perm full-time_ Call Center Support Coordinator.

Under the supervision of the Call Center Supervisor, he or she will assist in our commitment to provide our patients with a stellar patient experience by ensuring the highest quality and compassionate care.

Come be a part of a growing organization in a progressive, supportive, and innovative team

Job Status:

Full-Time Temp to Perm

Location:

Garden City, NY

Hourly Rate:

$17-$20

Requirements:

What You'll be Doing

Effectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verifications.
Route escalated calls to the appropriate department and personnel.
Complete tasks surrounding the nature of the call and providing the highest level of patient care and support.
Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.
Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
Answer a high volume of calls

Who You Are

High School Diploma or equivalent
Strong customer service skills; ability to diffuse client frustrations
Excellent interpersonal and communication skills
Ability to use logic and problemsolving skills to resolve issues
Ability to work independently under tight deadlines in a rapidly changing environment
Excellent time management and organizational skills