Product Manager Associate Director, New Product - Madison, United States - Exact Sciences Corporation

Exact Sciences Corporation

Verified Company

Madison, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Help us change lives
At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most.

Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others.

Position Overview

Within CX, we are responsible for defining, driving, and delivering innovative, immersive, and memorable journeys for all our customers (e.g., patients, providers, caregivers), across all channels (digital, service, physical).

Our experience definition activities are focused on exploring where patients live, where providers work - and how we can best build upon novel capabilities and technologies to meet them there.

The Product Manager Associate Director, New Product Experience will be responsible to lead the effort to explore and introduce these market changing experiences.

Furthermore, this role will require active engagement and management of cross-product / enterprise stakeholders to drive alignment in order to introduce these services to the entire portfolio of Exact Sciences products.

Essential Duties

Include, but are not limited to, the following:

Create active partnerships with product pipeline groups and other enterprise functions throughout Exact Sciences to align and embed new product experiences.
Lead the production of executivelevel presentations, communications, and business requirements that define and articulate new product experiences.
Lead efforts with experience design team to create user experience concepts to envision future state vision and to communicate essential experience requirements for new products.
Support product delivery teams in translating new product business requirements into detailed user stories and development requirements.
Drive the production of customer support materials by gathering input from Exact Sciences experts, collaborating with content writers, and ushering materials through confirmation and approval process.
Envision and lead experience vision workshops, interfacing crossfunctionally with digital, customer service, marketing, and lab operations teams to ensure transparency and buyin for prioritized CX efforts.
Maintain a detailed learning agenda, tapping into enterprise research functions to define and execute new customer research to drive decision making and CX roadmap prioritization.
Develop new services using a frontstage/backstage mindset that articulates both customer experience and operational workflows.
Excel in an ambiguous and dynamic work environment, with comfort in handling risk and uncertainty.
Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
Support and comply with the company's Quality Management System policies and procedures.
Ability to travel up to max 15%.
Ability to act with an inclusion mindset and model these behaviors for the organization.

Minimum Qualifications

Bachelor's degree in Life Sciences, Engineering, Marketing, Business, Finance, or related field of study; or High School Degree/General Education Diploma and 4 years of relevant experience as outlined in the essential duties in lieu of bachelor's degree.
7+ years of experience working as a Product Manager, with at least 5 years in the digital domain using Agile / Scrum / Kanban methodologies.
Strong leadership skills, including the ability to influence multiple stakeholders and leaders without direct authority.
Excellent presentation, communication, and storytelling skills; track record of successfully and convincingly presenting customer solutions at all levels of the organization (from entry level to executive suite) and to all levels of background expertise (from the expert healthcare provider to the novice patient).
Demonstrated ability to lead the development of product vision and strategic roadmaps for services and products as part of a broader endtoend user experience.
Strong sense of Value Proposition and ROI for company and customers.
Demonstrated ability to deliver results to the appropriate quality and timeline metrics, with good judgment and ability to manage competing priorities.
Desire to move forward quickly, balanced with the patience to manage complex stakeholder environment.
Authorization to work in the United States without sponsorship.

Preferred Qualifications

Advanced business analysis skills; including, but not limited to, process and user flow definition and business KPIs.
Advanced problemsolving, organizational, and analytical skills with the ability to evolve product strategy based on research, data, and industry trends.
Experience in healthcare, wellness, or digital health.
Demonstrable success in actively partnering with Design functions, Customer service functions and Digital Functions, including the documentatio