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Senior Public Safety Dispatcher - Jackson, United States - City of Jackson, MS
Description
Duties
Assign, supervise and review the work of staff on an assigned dispatch shift in the absence of the Shift Supervisor.
answer and process emergency 911 calls; enter information regarding calls into the computer aided dispatch machinery; assign calls to appropriate personnel; prioritize calls and assign proper codes.
Operate NCIC computer systems; review data to be entered into NCIC to ensure accuracy; enter and retrieve pertinent data and information; relay NCIC information to police officers such as drivers license and tag checks.
Supervise and review operations of the 911, computer aided dispatch and radio systems; ensure calls are dispatched following established policies and procedure; take corrective action on improperly handled calls.
Maintain the call status and location of all police units during an assigned shift; review information taken from caller to ensure the timely dispatch of calls on assigned shift.
Receive, process and send information to Federal, State and local government agencies. Provide and confirm information regarding warrants and property locations; validate computer entries; enter data regarding warrants into computer.QUALIFICATIONS
Geography of the city and the surrounding vicinity.
Policies and procedures of the Police Department and emergency dispatch operation.
Principles of lead supervision and training.
Pertinent Federal, State, and local laws, codes and regulations.
Modern radio communications systems including telecommunications systems, computer aided dispatch and 911 systems.
Modern office procedures, methods and computer equipment.
Principles and procedures of record keeping.
Policies and procedures of receiving and processing emergency calls.
Police codes, practices and methods.
Policies and procedures of receiving and processing emergency calls.
Other duties as assigned.
ABILITY TO:
Maintain mental capacity which allows the capability of making sound decisions under stress and pressure.
EXPERIENCE:
Two years of increasingly responsible experience in receiving and processing emergency public service calls, preferably in a computer aided dispatch, 911 or police related area.
TRAINING:
Equivalent to the competition of the twelfth grade supplemented by specialized training in public safety dispatch.
Position :
Code : 362-1
Type :
INTERNAL & EXTERNAL
Location :
PUBLIC SAFETY COMMUNICATIONS
Grade :
RANGE 21
Group :
POLICE
Job Class :
SENIOR PUBLIC SAFETY DISPATCHE
Posting Start : 11/08/2023
Posting End : 12/31/9999
Details :
CITY WEBSITE
MINIMUM HOURLY RATE:
$18.25
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