Member Success Coordinator - Phoenix, United States - Children's Museum of Phoenix

Children's Museum of Phoenix
Children's Museum of Phoenix
Verified Company
Phoenix, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Department:
Visitor Development

FLSA Status:
Full-Time / Non Exempt


Reports to:
Director of Visitor Development


Compensation:
Starting at $17.34 per hour***
Direct Reports: None


Essential Duties and Responsibilities:


  • Answer phone calls during business hours
  • Make Outbound calls to ensure Member satisfaction and generate sales
  • Follow up to general museum inquiries from Membership Inbox
  • Report departmental revenue and package statistics
  • Coordinate with Visitor Success Supervisor on Front Desk Member Engagement Training
  • Manage Member Database
  • Generate buzz around Memberships by planning seasonal promotions
  • Create Member Appreciation Moments
  • Welcome and acknowledge all visitors to the Museum
  • Inform families on / enforce all Museum Safety Protocols
  • Process credit card, cash, and other monetary transactions in a fastpaced environment
  • Meet Department Revenue Goals by selling Memberships, Gift Cards, and Signature Programs.
  • Clean, disinfect, and organize workstation
  • Communicate positively and professionally to coworkers in all levels of the organization
  • Close / Balance daily cash drawer
  • Stay up to date on museum policies, exhibits, and events
  • Other duties as assigned

Qualifications:


Qualification/Requirements:
To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Strong interpersonal skills
  • Creative, with a positive, cando attitude
  • Availability on weekdays. Weekends, Holidays, and some evenings for Special Events.
  • Excellent communication and customer service skills and customerservice orientation
  • Strong ability to work under pressure and respond to deadlines and changing environments
  • Experience working with Children and Families
  • Comfortable in large groups of people
  • Basic Computer Skills
  • Basic Mathematic Skills (addition, subtraction, multiplication, division)
  • Fluency in Spanish and/or other languages desirable

Supervisory Responsibilities:
This position has no supervisory responsibilities.


Education/Training/Experience:


  • High School graduate or GED
  • Minimum 1 year of customer service and cash handling experience preferred
  • Must meet requirements of employment background check

Language Skills:
Ability to respond to common inquires or complaints with visitors. Fluency in Spanish and/or other languages desirable


Mathematical Skills:
Ability to calculate figures and amounts such as discounts as well as basic mathematic skills (subtraction, multiplication, division)


Computer Skills:

To perform this job successfully, an individual should have knowledge of basic computer skills; Becoming efficient in Altru through training and usage to successfully meet departmental responsibilities.


Physical Requirements:


The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to remain stationary in front of a computer for up to 8 hours and must have good communication skills (i.e., communicate clearly and effectively in both written and spoken English).

The employee must be able to see well and able read fine print.

This job also requires the use of a computer and must be able to lift boxes weighing up to 25 pounds.


Environmental Requirements:

Must be able to work in a well-lighted, temperature-controlled work area. May also be exposed to extreme weather conditions with constant ambient noise levels. Must be able to work in open area with other employees. Employee must adhere to current company and CDC pandemic related guidelines.

  • This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change, i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments._


CMoP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

CMoP complies with applicable state and local laws governing non-discrimination in employment.

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