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    Office Coordinator/Sales Support - Charlotte, United States - 5th HQ

    5th HQ
    5th HQ Charlotte, United States

    6 days ago

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    Description
    5th HQ -

    DUTIES AND RESPONSABILITIES

    Primary responsibilities include managing orders, tracking inventory, assisting with customer inquiries, and maintaining customer records. Duties include, not limited to, answering the phone and replying to emails, keeping a detailed record of the everyday financial transactions of the organization, such as purchases, expenses, sales revenue, invoices, and payments. Must be bilingual English and Spanish.

    CUSTOMER SERVICE / SALES TEAM SUPPORT

  • Providing troubleshooting assistance for customer orders, account statuses and relevant problems.
  • Review pending orders and specific customers' requests to ensure excellent customer service and customer experience.
  • Providing data and guides to help the sales team.
  • Developing and monitoring performance indicators.
  • Manage sales tracking tools and report on important information
  • Keep record of sales trends
  • Journal Entry. Reconciliation of entries into the accounting system,
  • Assist with tax filing, assist accountants in the preparation and filing of taxes of the company.

    • REQUIRED SKILLS AND KNOWLEDGE

  • Proven work experience as a Sales administrator or sales support agent. Demonstrated ability to assist sales teams with any additional work as needed with a can-do attitude.
  • In-depth understanding of sales metrics.
  • Hands on experience with CRM software and MS Office Suite, (MS Excel in particular).
  • Excellent organizational and multitasking skills.
  • Attention to detail.
  • Ability to work under strict deadlines
  • Team player with high level of dedication.
  • Excellent verbal and written communication skills with a clear and friendly speaking voice · An associate's or bachelor's degree in related field is preferred .
  • Understanding accounting best practices. Holders of a professional credential. is a plus.
  • Must be bilingual English and Spanish.
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