Technical Dispatcher - Boone, NC, United States - Terra Nova Group

Terra Nova Group
Terra Nova Group
Verified Company
Boone, NC, United States

2 weeks ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description

Boone, NC - AKKA & Modis, now Akkodis, is a global leader in technology and digital solutions in the Smart Industry, and is one of the leading providers in the field.

With over 50,000 engineers and digital experts in 30 countries, we support our clients and partners worldwide in the areas of Life Sciences, IT, and Digital Engineering.

We are looking for talented individuals who, together with us, can drive innovation and digital transformation on an equal footing for an intelligent and sustainable future.

Our employees are our top priority, and we believe in the power of working together to make a difference.

This is also confirmed by Modis being ranked third as the best employer in Germany 2021 in the field of consulting.


For a project with our client, we are looking for reinforcements for our team as a Technical Dispatcher (m/f/d) - starting immediately.


Your responsibilities:


  • You are responsible for the qualified acceptance and documentation of malfunctions and orders using various tools
  • You act as a liaison between customers, service technicians, and internal departments
  • You coordinate, manage, and plan the assignments of service technicians
  • You are responsible for coordinating and communicating with internal departments
  • You ensure compliance with SLAs
  • You maintain system data and the knowledge database

What you bring to the table:

  • Completed vocational training, ideally in the IT or logistics field
  • Good technical understanding and interest in IT
  • Ideally, experience
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