Call Center Representatives and Senior Call Center Representatives - Irving - Workway

    Workway
    Workway Irving

    1 week ago

    Description

    We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a few exciting opportunities for Call Center Representatives and Senior Call Center Representatives with a financial mortgage servicing company that values work-life balance and provides great opportunities for growth.
    This position is onsite during the training period and transitions to a hybrid schedule afterward, based in Irving, TX. It's a great temp-to-hire opportunity
    Call Center Representatives and Senior Call Center Representatives responsible for the specific duties listed below.
    Your specific duties will include:

    • Processing a high volume of incoming routine calls.
    • Completing ShareFax correspondence received from customers.
    • Providing responsive assistance to homeowners, lenders, and third parties regarding various tax inquiries for outsourced customers, ensuring first-call resolution.
    • Responding to customer calls and/or email requests to address questions or concerns.
    • Communicating the status of assignments to the Lead or Supervisor.
    • Conducting research on tax liens/sales, delinquent taxes, duplicate tax payments, and proof of payment in response to homeowner inquiries.
    • Recording tax bill correspondence received from homeowners in the lender system and forwarding it to the appropriate processing team.
    • Returning homeowner calls as necessary once research is complete.
    Required qualifications for the position include:
    • High school diploma or equivalent.
    • Proficiency in Microsoft Word and Excel.
    • 2+ years of call center experience.
    • Real estate tax industry experience (required for the Senior Call Center Representative role).
    Preferred qualifications for the position include:
    • Experience in the real estate tax industry.
    • Proficiency in Microsoft Access.
    Pay Rate Range:
    • Call Center Representative: $18-$20 per hour
    • Senior Call Center Representative: $20-$23 per hour
    Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.
    Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today
    Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations and ordinances. For our complete EEO & Pay Transparency statement, please visit To receive state and federal compliance posters, e-mail or call

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