Debt Specialist Iii - Phoenix, United States - TD Bank

TD Bank
TD Bank
Verified Company
Phoenix, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Work Location:
Phoenix, Arizona


Hours:
40


Pay Details:
$ $33.25 USD


Line of Business:
Personal & Commercial Banking


Job Description:

Debt Specialist III reduces losses by negotiating and collecting payment on delinquent retail, consumer, residential or auto accounts.


Hours:
Mon-Fri 11am to 8pm AZ time

Mon-Fri 2pm to 11pm Jacksonville time

Depth & Scope

  • Performs multiple and/or diverse tasks that cover a wide range of complexity
  • Requires advanced skills and expertise in a range of products and services, processes, procedures and systems or requires deep skills in a set of focused areas
  • Understands how related teams coordinate their efforts and resources to achieve objectives of a unit
  • Gathers and analyzes data to identify and solve complex problems
  • Uses sound judgment and understanding of process/policy risk when recommending exceptions outside general practices or guidelines
  • Communicates unusual and/or complex content in a clear manner; handle sensitive information
  • Area(s) assigned are of moderate size and complexity and typically involves last efforts to prevent loss
  • Conducts detailed investigative work to find missing borrowers, regularly utilizing skip tracing and other techniques
  • Complies with all pertinent department/bank policies and procedures
  • Elevates issues that may result in foreclosure or repossession when necessary
  • Suggests changes or modifications to policies and procedures to supervisor based on daytoday observations and activities
  • Serves as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy, skiptracing, etc.)

Education & Experience:

  • High School Diploma or GED required
  • 2+ Years of related experience
  • Demonstrated strong phone skills to effectively work with customers
  • Negotiation experience with demonstrated positive outcomes
  • Sales skills making regular phone calls, presenting Company in positive way to Customers and tactfully but firmly collecting payments
  • Knowledge of and ability to explain wide variety of consumer loan products
  • Writing ability to clearly document calls
  • PC skills sufficiency

Customer Accountabilities:

  • Supports the Bank's Customer Service Strategy
  • Contributes to decisions that impact the wellbeing of TD, its customers and stakeholders
  • Provides excellent customer service when dealing with internal partners, vendors or our customers
  • Supports quality service delivery at every interaction
  • Contributes to the ongoing improvement of the partner/customer experience within the team
  • Makes outbound calls via an automated dialer or takes inbound customer phone calls to negotiate payment arrangements
  • Collects payments on early delinquent accounts, obtaining commitments from customers late on loan payments according to established procedures
  • Coordinates with attorneys, realtors, credit counselors, servicing representatives, and internal Company personnel to facilitate collection activities
  • Documents calls, attempted calls and other accountrelated activities to customers and third parties thoroughly on computer system to maintain current account status. Schedules accounts for followup
  • Researches customer accounts to resolve payment disputes
  • Communicates with other departments as necessary to obtain and verify information
  • Follows up with customers to ensure matters are resolved and payment terms are agreed upon
  • Orders and sends letters and other correspondence to make initial contact or follow up with delinquent customers
  • Determines reasons for customer delinquencies and uses standard methods and procedures to secure payment
  • Evaluates customer's capacity to handle the debt
  • Identifies reasons why customers can or cannot pay
  • Assists customers in processing insurance claims and requests for contractual rebates
  • Reviews accounts for adherence to department policies as well as state and federal laws and regulations
  • Completes necessary account documentation, involving inside and outside personnel as needed, and may recommend accounts to be reviewed for foreclosure, repossession, charge off, and or litigation
  • Works with customers or agents of customers to resolve delinquency and avoid default or adverse action

Shareholder Accountabilities:

  • Participates in activities to help promote growth and development of the community and help create a positive image for TD
  • Supports cost savings opportunities
  • Successfully completes all required job specific, compliancerelated training, as well as understand, utilize and follow compliance/risk and control programs
  • Complies with internal / external audit and regulatory requirements
  • Contributes to prompt and comprehensive response to all external audit, regulatory and compliance requests and findings, and maintains appropriate records of action plans
  • Reminds borrowers of financial obligations and explains implications of debt nonpayment
  • Takes action as appr
More jobs from TD Bank
See all jobs of TD Bank