Student Services Coord Associate - Tempe, United States - Arizona State University

Arizona State University

Verified Company

Tempe, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Office of Global Outreach and Extended Education (GOEE) in the Ira A. Fulton Schools of Engineering is
seeking an energetic, self-motivated, customer service and team-oriented Student Services Coordinator
Associate to support the needs of our growing online graduate degree portfolio. The primary role will be to
provide administrative support and excellent customer service to our current and prospective graduate
students through digital correspondence.

academic advising strategies. Must have an ability to rapidly adapt and effectively utilize new technology,
practices, policies and methods and be able to establish and maintain effective working relationships with
peers, faculty, students, administration and other interested parties. He/she must be able to work
independently but also excel and thrive in a team setting and possess strong organizational, interpersonal,
written and oral communication skills.

Working at ASU has outstanding benefits that include ASU/UA/NAU tuition reduction for the employee and
qualified family members; health, dental and vision insurance plans; life insurance and disability programs;
sick leave and holidays; state and optional retirement plans; access to ASU recreation and cultural activities,
and more.

Job Family

Advising & Admissions

Department Name

Global Outreach & Extended Ed

Full-Time/Part-Time

Full-Time

VP Code

EXEC VP/PROVOST

Scope of Search

Open

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range
- $42,000 - $52,500 per year; DOE

Close Date

03May2024

Category

Essential Duties

Student Support: Provides administration and coordination of program activities and services for the students in a degree program, in conjunction with Academic Success Advising Coordinator. Counsel and confer with students providing technical guidance, problem solving and resolution. Implements internal systems and materials for delivery of student services. Serves as the initial contact for current students and triages student inquires as necessary. Escalates student requests to Academic Success Advising Coordinator or department academic leadership as necessary.
Administrative Support: Maintains digital student records and files; Creates reports for administration. Serves as contact point for enrolled student regarding program information. Implements and take appropriate action to ensure efficiencies and accuracy in student services, in collaboration with Academic Success Advising Coordinator. Tracks and updates several sources of information, including spreadsheets and databases, to better serve existing students.

Minimum Qualifications

Bachelor's degree in field appropriate to area of assignment AND two years of administrative and appropriate program experience; OR, six years of progressively responsible administrative and appropriate program experience; OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

Demonstrated knowledge of ASU academic structure and organization, academic programs, colleges, and Universitywide departments.
Experience working with online graduate students
Experience with student services databases and customer service management platforms (PeopleSoft, Salesforce, Smartsheet, Data Dashboards, Adobe Sign)
Experience working in highvolume, fastpaced, student services environment
Experience in establishing and maintaining effective working relationships with peers, faculty, students, and administration.
Experience working with diverse student populations
Evidence in using problemsolving skills
Evidence of communication skills.
Experience in work that requires organization with a strong emphasis on attention to detail.
Experience in rapidly adapting and effectively utilizing new technology, practices, policies and methods.

Working Environment

Department Statement

The Ira A. Fulton Schools of Engineering Office of Global Outreach and Extended Education (GOEE) leads a dynamic portfolio of global workforce development programs offerings including degrees, professional courses and certification programs working closely with academic units and a global portfolio of industry and government partners.
The Ira A. Fulton Schools of Engineering is the largest producer of engineering and technical talent in the nation and seeks to deliver a worldclass learning experience for our students and to advance research and innovation all at scale. We value and emphasize inherently interdisciplinary endeavors that leverage the breadth and depth of expertise among our outstanding faculty and have built a unique place for largescale innovation characterized by foundational excellence and translational impacts. We are an engineering school on the rise at the most innovative university in the country