Lead Telecommunications Specialist - Contra Costa County, CA, United States - County of Contra Costa, California

County of Contra Costa, California
County of Contra Costa, California
Verified Company
Contra Costa County, CA, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

The Position:


Bargaining Unit:
Teamsters, Local 856


Why join the Contra Costa Department of Information & Technology?

Contra Costa County Department of Information Technology (DoIT) is seeking to add one (1) talented individual to serve as a key member of its Telecommunications team as the Lead Telecommunications Specialist.

DoIT offers centralized telecommunications services to support both routine and critical County operations.


If you are well versed in telecommunications, enjoy exploring telecommunications technologies, possess a technical passion, thrives on meticulous attention to detail, and enjoys the challenge of complexity, then you will want to join the DoIT Telecommunication Team.


We are looking for someone who is:

  • An effective communicator who will maintain a good working relationship with our various partners while ensuring accountability
  • Able to lead and provide direction to others
  • Detailed and organized
  • Adept at problemsolving and deciding the appropriate course of action
  • Cautious and safetyfocused

What you will typically be responsible for:

  • Providing technical and functional lead direction to the team
  • Providing training and safe work practices
  • Constructing and assembling custom designed and/or oneoff or off the shelf telecommunications equipment solutions
  • Using test equipment and software programs to perform inhouse diagnostics of telephone and other related equipment
  • Attending conference calls and meetings to assist in keeping the team organized
  • Assisting in various tasks to help keep the team/office onpoint and running smoothly
  • Writing reports on emergency breakdowns or failures which have been repaired
  • Processing telecommunications service work requests and repair orders if needed
  • Documenting workflow to ensure efficiency and effectiveness

A few reasons you might love this job:

  • The work you do has an impact on vital County operations
  • You will be part of a collaborative team
  • You will have access to a generous benefits package including retirement, health plan options and other benefits listed here: Employee Benefits | Contra Costa County, CA Official Website

A few challenges you might face in this job:

  • You will need to accurately track and document actions, time, and cost in the course of your work
  • You will encounter customers who are experiencing outages and difficulties
  • Occasionally work weekends or overtime

Competencies Required:

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Critical Thinking: Analytically and logically evaluating information, propositions, and claims
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Reading Comprehension: Understanding and using written information
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Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards
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Adaptability: Responding positively to change and modifying behavior as the situation requires
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Attention to Detail: Focusing on the details of work content, work steps, and final work products
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Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
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Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
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Self-Management: Showing personal organization, self-discipline, and dependability
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Oral Communication: Engaging effectively in dialogue
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Customer Focus: Attending to the needs and expectations of customers
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Teamwork: Collaborating with others to achieve shared goals


Minimum Qualifications:


Education:

Twelve (12) college semester or eighteen (18) college units with primary emphasis on telecommunications or electronic technology or closely related field.


Experience:

Four (4) years professional enterprise-level experience in a journey-level position, performing installation, servicing, and repair of large PBX or IP-based call manager phone systems for large corporations or government entities.


Substitution:

One (1) year of additional journey-level experience, including military, or completion of one (1) of Communications Technicians Apprenticeship program may be substituted for the required education.


Desirable Qualifications:


  • Experience in IP network design, configuration, and maintenance
  • Understanding of A/V systems and digital services
  • Experience in telecommunications equipment power systems, including AC/DC, UPS batteries and generators
  • Ability to research an unknown topic that results in a viable fix or solution

Selection Process:

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Final Selection Interviews:These will be scheduled by the department once the eligible list is established.

  • The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices._

CONVICTION HISTORY

  • After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau
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