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Field Training Specialist - Tampa, United States - Scooter's Coffee
Description
LOCATION
This position may be performed remotely and we are targeting candidates in major cities throughout the United States. This role is a heavy travel role. The successful candidate can expect to travel 75-100% of the time, weekends included. This includes travel to Omaha, NE, where Scooter's Coffee is headquartered. We are targeting candidates based in the Tampa, FL or Orlando, FL area.
INTRODUCTION
Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.
Within the Scooter's Coffee brand sits Harvest Roasting, which includes our warehouse, bakery, and roastery. Harvest Roasting serves as the supplier to all of our coffeehouse locations, including corporate and franchise owned, providing weekly product deliveries of the vast majority of products needed for daily business. For us, the focus is on quality; therefore, we handle all the roasting, shipping, baking, and packaging within Harvest Roasting.
At Scooter's Coffee, we are courageously committing to bringing our mission to communities across the nation. We seek to create an amazing experience in each life we touch, creating connections fueled by our passion for world-class coffee. We live and breathe by our Core Values: Integrity, Love, Humility, and Courage. These four simple, yet powerful, words guide how we show up for our coworkers and our customers. So, what's it like to work at Scooter's Coffee?
· Leaders who inspire with their vision and stewardship of brand values
· Dynamic growth phase means no two days are the same
· Better together: intentional collaboration provides meaning and direction in our work
· Innovation welcomed at all levels
· Family culture: in out and out of work, we care for the whole you
· Lots, and lots, and lots of coffee
At Scooter's Coffee, we care about our employees like family, and we know there's nothing more important to you than your family. Here's how we support you:
· Physical – full suite of insurance plans to protect your physical and mental health
· Financial – competitive total pay, company contributions to your 401(k) and HSA, plus free 1:1 financial planning
· Life/Work Balance – PTO, paid holidays, and paid leave for all parents. We have professional development tools for you and Employee Assistance Program access for your whole family
· Community – Paid time to volunteer and organized giving campaigns
· Perks – $75/month credit for in-store purchases, discounted products from our online store, drawings for free event tickets, and access to exclusive branded apparel items
DESCRIPTION
The Field Training Specialist is a role that liaises between franchisees and the corporate training team to lead the new store opening process. This role provides essential training and support to franchisees to help them decrease time to profitability and ensure brand standards. The Field Training Specialist lays the groundwork for the future relationship between franchisees and their designated Field Brand Consultant (FBC). The Field Training Specialist plays a key role in profitability and success of new store openings.
ESSENTIAL DUTIES & RESPONSIBILITIES
•Lead the new store opening process, from setup and organization through soft and grand opening schedule
•Support franchisees in training store employees, creating an "Amazing" customer service experience
•Execute all field training initiatives, including facilitating in-store training and providing follow-up training support
•Reinforce brand standards based on in-store observations; partner with FBC and franchisees on timely resolution of compliance issues
•Liaise with franchisees and Marketing to develop and implement suitable local marketing initiatives
•Communicate opportunities, successes, and feedback to franchisees, FBC, and internal leadership as necessary
•Establish a positive relationship with franchisees and corporate support teams
•Work to continually improve training program to become more efficient and effective
QUALIFICATIONS
• Working knowledge of franchise principles and business operations
• Experience leading training for individuals and groups
• Experience creating and enhancing training programs
• Excellent communication, critical thinking, and problem-solving skills
• Strong organizational, analytical, and time management skills
• Ability to travel up to 75-100% of the time
• A minimum of 3 years' QSR experience or equivalent preferred
• Bachelor's degree preferred
Disclaimer
The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.
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