Network Field Engineer I - Houston, United States - Sinch

Description

As part of the remote operations team, you will analyze available data to troubleshoot problems, test equipment, tools and related software to maintain network integrity.

You will also provide corrective actions or refer to the proper vendor or support group for immediate issue resolution.

You will also install and maintain in optimum working condition all equipment installed in the Sinch Central Office/Network. You'll work with customers and vendors to test and accept circuits and trunk groups, both SIP and TDM.

Additionally, you'll participate in exercises and actions related to installation, test/turn-up and acceptance of all equipment in accordance with installation specifications issued by Network Engineering, NOC and EWOs and SOPs.

Come join us if you are passionate about success and being in a role where you will make a difference

Requirements

Associate's or BS degree, or equivalent work experience

Proficient in the use of Central Office test equipment such as the T-Berd 224/310/5800, T-BERD 8000, protocol analyzer or equivalent test equipment

Possesses a minimum of 2 years working experience and knowledge of central office switches (Nortel DMS, Ericsson, Lucent, etc.) or soft switch, SONUS platform preferable

Knowledge of the public switched network

Knowledge of troubleshooting, installation and maintenance practices

Experience with central office physical infrastructure

Demonstrated understanding of high speed internet backbone services

Basic understanding of ethernet switches and routers

Experienced in DC power plants including emergency generators, batteries and ATS


Experience with Transport network:
DS-1 & 3 test and turn-up

Familiar with SS7 network and protocol

Fiber facility circuit testing (OC3, OC12, etc.)

Ethernet (1G and 10G)

Responsibilities


Perform the following tasks:
Install, test/turn-up of circuits and trunk groups (DS3, T-1, Ethernet 1G and 10G)

Install, test/turn-up of network equipment (soft-switch, DCS, routers)

Perform preventive and corrective maintenance on all equipment platforms as well as associated peripherals and ancillary devices

Install, test/turn-up of customer circuits and trunk groups

Perform preventive and corrective maintenance on all equipment platforms as well as associated peripherals and ancillary devices

Analyze available data to troubleshoot problems by effectively using appropriate methods, test equipment, tools and related software to maintain network integrity

Utilize a full range of technical knowledge and skills related to the Sonus switching platform and transport network which includes equipment analysis, evaluation of performance, operational report analysis and special conditions that may affect service

Provide corrective actions or refer to the proper vendor or support group for immediate issue resolution

Benefits


STAY HEALTHY:
We offer comprehensive market competitive medical, dental, and vision plans.

A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.

CARE FOR YOURSELF:
Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.


SECURE YOUR FUTURE:
Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.


TAKE A BREAK:
Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.


PUT FAMILY FIRST:

We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.

MAKE AN IMPACT:

Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.